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Hard drive makes clicking noise then freezes or BSOD

Tags:
  • Computers
  • Storage
  • Hard Drives
  • Blue Screen
Last response: in Storage
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May 11, 2014 10:14:09 AM

So this just started happening a few days ago when I started playing the game Diablo 3 and so far only happens when I'm playing it. It used to happen a few minutes into the game but now it happens when I'm on the main screen.

What happens is I'll hear a clicking sound,the same sound from when you start your computer, and the computer will freeze. I can't love my mouse but if I'm in a skype call I can still talk to the person of if I'm watching something on VLC player it still plays on my other monitor. After a few seconds it unfreezes. After this happens a few times my computer will blue screen and say SYSTEM_SERVICE_EXCEPTION with STOP: 0x0000003B (0x000000000c0000005, ect.)

I've used SeaTools for Windows and ran a smart check on my hdd as well as a fix all but both passed. I've checked from driver updates but nothing. I did a system health report and everything came back fine. I've system repaired and system restored but both of them just stayed on the loading screen. After 20 min the computer just restarts but when I log on it didn't give me a restore message but it definitely did restore. When I start my computer I get a ram test screen which I think has something to do with memtest and it said everything was good.

I've purchased a new hdd which should be here soon and I've cloned my current internal hdd to my external hdd. I really have no idea what is wrong and if I can even fix it. If anyone can help, please do so

More about : hard drive makes clicking noise freezes bsod

a c 126 G Storage
May 11, 2014 10:17:45 AM

You are doing the right things! Do the cloning on to the new hard disk and replace the old disk with the cloned hard disk. Get the computer running and after that figure out what is wrong with the old hard disk.
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a b G Storage
May 11, 2014 10:19:30 AM

That clicking noise is known as the "Click of death", Its where the head is going from side to side try to read data off the platter.
Seems to me like the hard drives on its last leg.
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a b G Storage
May 11, 2014 10:19:33 AM

I'd play it safe and back up immediately! Even though the drive passed the test you have to assume it is having an intermittent failure.
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a c 921 G Storage
May 11, 2014 10:19:59 AM

Sounds like a dying drive. Not much can be done to 'fix it'. Drives die...
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a b G Storage
May 11, 2014 10:22:28 AM

You could try downloading SpeedFan and using the S.M.A.R.T. utility (I know, you've already done this). Then, use the 'perform in-depth online analysis' button to get a pretty accurate analysis of the actual health of your HDD. Doing this will probably let you know what exactly is wrong with the drive.

I do agree with previous posters though, the drive is probably dying.
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a c 921 G Storage
May 11, 2014 10:27:55 AM

The first thing to do with a potentially dying drive is to save the data. Which you've apparently already done.
When the new drive shows up, migrate that image onto the new one, and then go about diagnostics on the dying one.

But if it is truly dying, and it sounds like it is.....free fridge magnets !
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