So I bought a QNIX 1440" monitor.. and its faulty on arrival

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K

krishy

Honorable
Jun 1, 2013
39
0
10,540
I bought a QNIX 1440p monitor.. it arrived this morning.

Plugged it on connected to pc etc, and had a bunch of red artifacts on the entire right hand side of the screen.
j8gD6YO.jpg


I thought it was a DVI cable problem, so I went to Maplin and bought an overpriced one for £24.99, same problem. I then thought it was my 7970 in crossfire that was an issue, so i removed both, tried each one at a time with both DVI cables - same problem.

I purchased it from 'accessorieswhole' on eBay - have not had a reply from them yet but have opened a case.

Does anyone have any experience with this? Have I been sent a defective monitor/panel or am I missing something silly.

I have tried many refresh rates to see if that was the issue. 30hz, 60hz 96hz all the same. at 120hz there was also green artifacts so I assume 96hz is the max.

Any help would be appreciated. Thanks
 
Solution
K
yeah, i know the cables are a total rip off, only bought one because i am inpatient, its okay they will accept it back.

Ah, really sucks that they send items out like this. I very much doubt it was damaged in transit as the packaging was in tip top condition.

Whats worse is I don't know if I can claim back the VAT/customs I paid for the monitor (UPS charged me £43)

I am guessing the seller will expect me to return the monitor at my expense and eat the VAT cost. I have made it clear in the ebay case that i am not going to pay for return postage as it arrived faulty.

hopefully they accept liability and cough up.

will let you know what happens
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manofchalk

manofchalk

Glorious
May 11, 2012
12,914
3
48,960
DVI (and HDMI) uses digital signals, it either works 100% or not at all. Dont get suckered into premium cables, they do nothing.

Yea, looks like the monitors defective. Surprised that it got through QA, though it could have been a shipping accident.
Reckon the most you can hope for is that you get it refunded or replaced, but dont know how successful RMA attempts are on those budget Korean panels.
 
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K

krishy

Honorable
Jun 1, 2013
39
0
10,540
yeah, i know the cables are a total rip off, only bought one because i am inpatient, its okay they will accept it back.

Ah, really sucks that they send items out like this. I very much doubt it was damaged in transit as the packaging was in tip top condition.

Whats worse is I don't know if I can claim back the VAT/customs I paid for the monitor (UPS charged me £43)

I am guessing the seller will expect me to return the monitor at my expense and eat the VAT cost. I have made it clear in the ebay case that i am not going to pay for return postage as it arrived faulty.

hopefully they accept liability and cough up.

will let you know what happens
 
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