Sign in with
Sign up | Sign in
Your question
Solved

Laptop Screen is Black but secondary monitor works fine

Tags:
  • External Monitor
  • Laptop Screen
  • Graphics
Last response: in Graphics & Displays
Share
May 12, 2014 11:56:46 AM

Hello Everyone;

Any assistance from anyone on this would be greatly appreciated.

Recently, the screen on my HP ENVY dv7 stopped working, so I connected a secondary external monitor to see if it was the video card, but the external monitor works fine. It would seem to me the LCD on the laptop may have somehow become disconnected from the mother board. Is this possible? And if so, what would be the recommended steps to try and fix it?

Thank you in advance.

More about : laptop screen black secondary monitor works fine

May 12, 2014 12:18:28 PM

Well, if it became disconnected the next logical step is to open it up and make sure the screen is still connected.

If you're not comfortable with that, maybe you could send it to HP for repair, especially if it's still under warranty.
m
0
l
May 12, 2014 12:22:00 PM

I've opened it up but am unable to find where the screen connects to the motherboard.
m
0
l
Related resources

Best solution

May 12, 2014 12:28:03 PM

How far did you go? I find it hard to believe that you couldn't find the connection.

Did you follow the official repair manual (page 92): http://h10032.www1.hp.com/ctg/Manual/c03591253.pdf
Share
May 12, 2014 12:29:32 PM

Hard to believe? I have no reason to be dishonest. It's likely I didn't go far enough. Hence, I'm on this board asking for advice
m
0
l
May 12, 2014 12:33:47 PM

Wasn't calling you a liar, for the record.
m
0
l
!