Getting horrible internet speed

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re1nforce

Reputable
May 12, 2014
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4,510
Hey guys!

Basically I've paid for a 24/12 mbit/s connection (DSL) from my internet provider. As of late I've only receieved 1.5-3.5mbit/sec through doing speedtests etc.

I contacted my internet provider and they told me that the problem was on my part, they had nothing to do with it, which seems incredibly strange due to the amount of internet we're not getting.

So I've tried to troubleshoot our internet setup here at home, there is nothing wrong with my router or switch and I've also tried to switch out the DSL cable that comes from my DSL connector (or whatever you wanna call it, the one that goes into the modem). Nothing changed from everything we tried and the only thing we haven't tried to switch out so far is our modem, but I've been told that it's very rare that the modem is actually the cause of the problem and it almost always either works how it should or is completely broken.

I am completely out of ideas and I'm on the edge of becoming furious regarding this internet issue.

Please help me.
 
Solution
SirSub42
Once, due to a billing error, my internet speeds were cut from 10 mbps to 1.5mbps. After trying everything on my end, I finally called the ISP and figured out the problem. Shooting them a call should be your first step (Even though you already have, try calling them back. Sometimes a new representative is all you need). Also, if you run a tracert command, you can examine the results to see if any link in particular is running slower than the rest. Best of luck to ya and look forward to a reply - Sub
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enemy1g

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Oct 3, 2013
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Old wiring in your house perhaps? And that's pretty much false; the modem/router can be the cause of the problem. Would you happen to have the model of both your modem and router? I know for a fact that modems do go out over time, or they don't work as good as you expect them too. If you've got a high end modem/router, then my guess would be that you've got old wiring.
 
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re1nforce

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May 12, 2014
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Router: Netgear WNDR3700v3 (bought this autumn)
Modem: Zyxel P-660H-D1 Triple Play (don't know how old this is)

 
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jitpublisher

Splendid
May 16, 2006
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Some things to consider about DSL.
Distance you are from the main server or switch. If you live very close to your service providers source, your speed can be quite good, but DSL degrades quickly the further you move away from the source. If you are more than about 7 miles away from the switch, your service could be no faster than dialup by the time it gets to you. Number of people receiving service on the same line impacts DSL speeds, as well as quality of the wiring in lines.
The only time I had ever DSL and was happy with it, and got even close to the advertised speed I was paying for, I lived 900 feet from the phone company and the main switch. Even then, in the evening my speeds were cut in half due to traffic on the lines.

So, check out those things. Seems that DSL providers never mention any of this when they sign you up and take your money.
 
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re1nforce

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May 12, 2014
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Aware of this. My internet connection was fine just last week, so this is a recent problem that it has become so bad as of late. :(
 
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SirSub42

SirSub42

Honorable
Aug 31, 2013
367
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10,960
Once, due to a billing error, my internet speeds were cut from 10 mbps to 1.5mbps. After trying everything on my end, I finally called the ISP and figured out the problem. Shooting them a call should be your first step (Even though you already have, try calling them back. Sometimes a new representative is all you need). Also, if you run a tracert command, you can examine the results to see if any link in particular is running slower than the rest. Best of luck to ya and look forward to a reply - Sub
 
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Solution
R

re1nforce

Reputable
May 12, 2014
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4,510


Thank you for taking your time to respond. Is there any IP in specific I should tracert to see more important results?
 
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