CyberPowerPC - A scam scheme?!

Toggle sidebar Toggle sidebar
M

MoarPony

Honorable
Oct 18, 2012
23
0
10,510
Apologies if this is the wrong section.

I purchased a PC from CyberPowerPC with the following specs about 3 weeks ago:
http://www.shrib.com/AskTomsHardware

I received it two weeks ago, but sent it back a week ago for repair services.

My problems were:
1.Screen artifacts, probably due to GPU issues, and
2.A slight chance that the CPU is overheating.

When I sent it back, I was still logged in to my Steam account. One of the programs installed in that PC through Steam was 3DMark.

Today, I got this notification through Steam while using Steam on the PC I'm using right now:
http://i.imgur.com/rmIdxg4.png

I figured that CPPC was using 3DMark on my PC to test the GPU or something. Now, NO other PC is logged into my Steam account other than that PC and the one I'm using at this moment. I am certain of that, as I had changed my password and security question as soon as I received my new PC.

BUT, this happened. Look at the achievement that they got in my 3DMark called "OC Madness."
http://steamcommunity.com/id/MolotovMuffin/stats/3DMark

...Wait, WHAT?! Over 50% overclock on my CPU?! What, are they freaking crazy?!

I contacted CPPC on the phone, and the representative confirmed that they began work on my PC, but also stated that they should NOT be doing that kind of overclocking on my PC since it has nothing to do with my issue. I also contacted by email, hoping for more information, but I haven't yet received a reply.

Is this a scam? Are they trying to break my PC on purpose so that I'll be forced to buy another one or buy extra repair services? I've included in my email that I want all the answers, or I'd contact law enforcement (a.k.a. just file a complaint).

I'm just really worried. I do not want to receive a damaged PC that either doesn't work or will last a shorter amount of time due to them messing it up. Is their overclocking justified, or are they doing something they shouldn't be?
 
Solution
someguynamedmatt
^^ Agreed. Keep on complaining until they do something; you have proof of them abusing your property, and they'll probably try to turn you away at first, but be aggressive and I think you'll get it out of them. Get a full refund and take your business elsewhere... that's what I'd do.
Sort by date Sort by votes
M

MoarPony

Honorable
Oct 18, 2012
23
0
10,510


I think it's kinda too late for that. Dumb me threw away all the packaging. Also, I wouldn't get refund for my OS, since it's been activated.
 
Upvote 0 Downvote
PsyKhiqZero

PsyKhiqZero

Splendid
Jun 1, 2008
3,171
0
21,960
Yeah PC techs in my expierence don't really care about the customer. They'll do whatever they want under the assumption they won't get caught. Your in a rare case where you can prove they are abusing your equipment. Complain to the highest levels of management until they give you a full refund.
 
Upvote 0 Downvote
someguynamedmatt

someguynamedmatt

Distinguished
Feb 7, 2010
1,551
0
20,160
^^ Agreed. Keep on complaining until they do something; you have proof of them abusing your property, and they'll probably try to turn you away at first, but be aggressive and I think you'll get it out of them. Get a full refund and take your business elsewhere... that's what I'd do.
 
Upvote 0 Downvote
Solution
A

Alec Mowat

Honorable
Jan 8, 2014
3,244
0
13,460
Is this a scam? Are they trying to break my PC on purpose so that I'll be forced to buy another one or buy extra repair services? I've included in my email that I want all the answers, or I'd contact law enforcement (a.k.a. just file a complaint).
Click to expand...

In my experience, when I log into Steam, it will kick me off any other computers. I've never seen two people logged into one account, but maybe that is just my settings.
 
Upvote 0 Downvote
M

MoarPony

Honorable
Oct 18, 2012
23
0
10,510


Well I'm not exactly sure what all that means. I only have 3DMark so I could see what FPS I would get in stuff o.o
I'm not tech savvy at all :p
Maybe they blew something up. Or something.
 
Upvote 0 Downvote
M

MoarPony

Honorable
Oct 18, 2012
23
0
10,510


Yup, different settings. But Valve should take care in typing carefully. I thought I was being pranked when I saw the typo ("Your" instead of "You")
 
Upvote 0 Downvote
A

Alec Mowat

Honorable
Jan 8, 2014
3,244
0
13,460
In the world, only 20 people have gone over 5.0

It's not possible, not on that cooling solution. It wouldn't finish the test, trust me.

Look at my score, scroll down to the Turbo clock. It's 1.5 GHz. That's lower than the default speed, because it took the clock reading when it was in a low power state.

I believe that's what caused that notice. There's no way they OC'd over 5. It's not possible. Trust me.

You can log into 3DMark on your Steam account and view the results.
http://www.3dmark.com/results

Top right corner.

You should see your results, if it's on 5.25, jebus, I have no idea what they are trying to do. That's insane. I doubt it's there.
 
Upvote 0 Downvote
M

MoarPony

Honorable
Oct 18, 2012
23
0
10,510


Huh, maybe you're right. In fact, the score they got is significantly worse than what I got when I tried Fire Strike. I had a 6486, but out of the three tests they did, the highest one is only 3280. I guess they're actually making something perform worse, although I still don't see how they would have gotten the achievement.

My result: http://www.3dmark.com/fs/2076987

Their results:
http://www.3dmark.com/fs/2137157
http://www.3dmark.com/fs/2137175
http://www.3dmark.com/fs/2137190

But isn't it still getting worse? They're getting half the score I got on my PC.
 
Upvote 0 Downvote
M

MoarPony

Honorable
Oct 18, 2012
23
0
10,510


I'm pretty sure that there are big differences between 3DMark 11 (what you used) and 12 (what I used). Also, I'm pretty sure that Fire Strike test is pretty darn demanding. But that's just what I think as a tech-newb.
 
Upvote 0 Downvote
A

Alec Mowat

Honorable
Jan 8, 2014
3,244
0
13,460
It's not overclocked

Processor
AMD FX-8320
Reported stock core clock
3,500 MHz
Maximum turbo core clock
2,147,483,647 MHz


I am therefor correct. The cool n quiet sent probably the wrong clock speed (as in my example), and hit that achievement in error.

Over reaction, good sir. They still shouldn't be using your software, but it is a good troubleshooting tool none-the-less
There's no way they hit a stable 5.25 in a day.
 
Upvote 0 Downvote
damric

damric

Illustrious
Sep 17, 2010
8,017
72
37,990



You are right. Maybe I need glasses.
 
Upvote 0 Downvote
A

Alec Mowat

Honorable
Jan 8, 2014
3,244
0
13,460


Maximum turbo core clock
2,147,483,647 MHz

I just want to point out that they managed to overclock to 2 billion Mhz. I didn't notice that before. Seems like the processor is damaged and these tests were legitimate.

I unselected the current answer because it was a false accusation. After examining the facts, we determined that they did not abuse your hardware. In fact, the hardware is at stock speeds and reporting invalid clocks, which indicates a hardware problem or potentially WMI.
This is appropriate troubleshooting, IMHO.
 
Upvote 0 Downvote
PsyKhiqZero

PsyKhiqZero

Splendid
Jun 1, 2008
3,171
0
21,960
I see you point. But I do have some questions.

1. If the problem is the cpu then why did the achievement happen when it was sent to service, not when the OP first ran the 3dmark

2. Do the techs have any business logging into his steam account? Do they know he has 3dmark? Do they not have tools of their own.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom