Issues installing MSI Radeon R9 290 GPU

AlmightyJoygasm · May 15, 2014

Hi

I recently purchased a EVGA nex Bronze cert 750w PSU and MSI Radeon R9 290 GPU.

I installed both and could not get a signal to my monitor via HDMI.

I (eventually) managed to get my old sapphire HD 6850 working so im reasonably certain I managed to plug everything back in again as it should be following the PSU installation.

The R9 290 graphics card has a 6 pin and 8 pin connection and I have tried connecting using just 6 pin, just 8 pin, and both using cables direct from the PSU, i.e. non modular cables.

I have also tried the 6 pin to double molex connectors that came with the GPU in various cobinations with the 8 pin from the PSU, and still get no signal.

The installation intructions that come with the GPU are literally, plug in GPU and run software, no help re connections or updating drivers/bios etc.

I would appreciate help on specifically what connections I should use for the GPU (with decriptions as I am not verse with connection model numbers etc) and if there are other things I should do, i.e. drivers etc... with enough detail that a newbie can follow successfully ;-)

Current Specs:

MSI Radeon R9 209 4GB
EVGA NEX750B PSU
Intel Core i7-2600 3.4GHz
8GB RAM (brand unkown)
ASRock P67 Extereme4 Motherboard
CiT Vantage Midi Mesh Gaming Case
3x Acer S240HLbid 24'' Full HD widescreen LCD monitor with LED Backlight
W7 64 bit O/S

EDIT:

Found the cause of having no signal. The MSI Radeon R9 209 4GB has a small hybrid BIOS switch, which has two settings (1 for legacy BIOS, and 2 for HYBRID BIOS). The default setting was 2. I changed it to 1 and was able to get a signal to my monitor. The only mention of the switch is on a small piece of card found in the box, its not mentioned in the installation instructions.

HatefulxxDesign · May 15, 2014

Did you uninstall the drivers from the old card before you installed the new one?

EDIT: Also, you should be using both plugs.

AlmightyJoygasm · May 15, 2014

Hi, thanks for your reply

I have not uninstalled anything at this point.

Do you know the location to uninstall drivers?

Thanks

Sonu Dutta · May 15, 2014

Go to your control panel and uninstall the "AMD catalyst"

HatefulxxDesign · May 15, 2014

Actually, you should uninstall in the "Programs and Features" section in your Control Panel as Sonu said, but there is also an uninstall tool on AMD's website that takes it a step further, just to rule out driver issues. =]

Sonu Dutta · May 15, 2014

What is your os?
You can download the latest graphics drivers here http://support.amd.com/en-us/download

AlmightyJoygasm · May 15, 2014

Sonu Dutta :

Ok, thanks

Should I then download the drivers for the new card?

AlmightyJoygasm · May 15, 2014

Sonu Dutta :

Hi

O/S is W7 64 bit (Possibly professional)

HatefulxxDesign · May 15, 2014

Uninstall the old drivers first, the restart the computer. When the computer boots back up, windows will use generic drivers to feed video through the new card. Then you should install the new drivers from the link that Sonu sent, and reboot again. =]

Sonu Dutta · May 15, 2014

yes you must do so so as to avoid artifacting issuse and increase stability and even overclock safely here follow the link http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064#amd-catalyst-packages this is the latest one "14.4"

AlmightyJoygasm · May 15, 2014

HatefulxxDesign :

Ah, thanks for that, I have seen similar issues where poeple have been able to connect to VGA ports directly on the motherboard, but I dont seem to have that feature on mine. I was wondering how I would go about using internal graphics.

HatefulxxDesign · May 15, 2014

Please reboot after uninstalling old drivers before installing new drivers. After that you should be home free. Let us know!

HatefulxxDesign · May 15, 2014

As I said, Windows will use generic drivers to run the card until you install the new ones. =]

Sonu Dutta · May 15, 2014

And yes use GPU-Z to see the graphic card Bios version, if its old i recommend you update it

AlmightyJoygasm · May 15, 2014

HatefulxxDesign :

Will do, may not get round to it until tonight or possibly even tommorrow night, but will post an update.

Thanks to everyone for chipping in.

AlmightyJoygasm · May 16, 2014

HatefulxxDesign :

Sorry - pressed solved in error!! :-(

So with my old graphics card in (so I could access my computer), I uninstalled drivers as suggested using AMD utility, then rebooted.
Then switched out to my new card, hoping that " windows will use generic drivers to feed video through the new card". I still get no signal.
I swapped my old card back in, and went off to AMD to download drivers and catalyst, I choose my new cards driver version etc, but I think it auto detected my old card during installation anyway.
After rebooting again, I swapped in my new card and still don't have signal. Help!

AlmightyJoygasm · May 16, 2014

Found the cause of having no signal. The MSI Radeon R9 209 4GB has a small hybrid BIOS switch, which has two settings (1 for legacy BIOS, and 2 for HYBRID BIOS). The default setting was 2. I changed it to 1 and was able to get a signal to my monitor. The only mention of the switch is on a small piece of card found in the box, its not mentioned in the installation instructions.

Issues installing MSI Radeon R9 290 GPU

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