AMD Phenom II 960T Multiplier Sticks at X4

Maccyjam

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Dec 28, 2013
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I've had this issue for a while, but never knew what exactly was happening until now.
After a period of use, (can be a couple of hours, can be a couple of minutes) my PC starts acting slow and my CPU is seemingly stuck around the 0.8 GHz range.

After running CPU-Z as well as MSI Control Centre, I have determined that, for whatever reason, my CPU automatically sets the multiplier to x4 (from x15), and so, my core speed drops greatly.
My temperatures read around 35 to 42 degrees when idle, and there is no sudden change in temperature when this 'throttling' happens (although Core Temp does start displaying my CPU temperature as 255 degrees, but MSI Control Centre continues to display the actual temperature).

I have disabled AMD's 'Cool 'n' Quiet' feature as I believe that causes the multiplier to fluctuate, however that didn't help issues. The only (temporary) solution I have found so far has been to shut down the computer, unplug it from the power supply, and then replug it back in and boot up again after waiting a minute or so.

The components I am currently using are below:
AMD Phenom X4 960T
MSI 970A-G45 Motherboard
16GB Memory (1x8GB, 2x4GB)
Gigabyte Nvidia GeForce GTX 760 4GB
Corsair 650W PSU

If anyone has any ideas that may help, that would be great!
 
Solution
I'm going with 'doubtful' on the heatsink.

It appears to me to be more of a motherboard issue. 1.325v is essentially stock volts and you should have no temp/throttling issues at that level -- even with a slight OC.

I would suggest starting a support ticket with MSI in hopes they could walk you through a solution. If not, the next step with them would be an RMA.

The 960T 'Zosma' is a 95w CPU and should have no problems on that chipset. Sorry I can't be of more help ...

I suspect your motherboard is over-volting your CPU ... this in turn drives up temps resulting in a system throttle.

Take manual control of your voltages, and consider a utility like Phenom MSRTweaker. This will allow you to independently set your CPU core multipliers, your VCore and your NBVolts.

Your PhII 960T should have no issues running at 3.8GHz or so at 1.35v or less. I suspect your volts under load are much, much higher.



 

Maccyjam

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Dec 28, 2013
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At 3.3GHz, my CPU voltage is at 1.325V and my NB Voltage is 1.15V according to AMD OverDrive.
I will check what my temperatures/Thermal Margin are recorded as in AMD OverDrive when the CPU decides to throttle again.

UPDATE: The CPU throttled again and AMD OverDrive displayed the Thermal Margin as -185 degrees, which obviously isn't correct.
 

Maccyjam

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Dec 28, 2013
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I have also tried reapplying thermal compound to the processor and heat sink, however that hasn't helped either.

Could the heat sink (which is stock) be underperforming and need to be replaced?
 
I'm going with 'doubtful' on the heatsink.

It appears to me to be more of a motherboard issue. 1.325v is essentially stock volts and you should have no temp/throttling issues at that level -- even with a slight OC.

I would suggest starting a support ticket with MSI in hopes they could walk you through a solution. If not, the next step with them would be an RMA.

The 960T 'Zosma' is a 95w CPU and should have no problems on that chipset. Sorry I can't be of more help ...

 
Solution

Maccyjam

Honorable
Dec 28, 2013
8
0
10,510


I've submitted a ticket with MSI in the hopes that they can properly diagnose the issue. I have also tried disabling something in my BIOS called 'Smart CPU Protection'. That appears to have stopped the throttling, however the performance of my PC still does not 'feel' great.
Thanks for your help anyway!