Completely awful connection (high ping, packet loss)

xdizzle

Reputable
May 15, 2014
1
0
4,510
So, for about 6 months or so, I've been having a terrible wireless connection. I almost always have packet loss, usually around 5% but I've had up to 50%.

I have tried multiple routers, provided by ISP, and purchased
I have a secure network
I changed my wifi channel

I'm tired of contacting my isp, they always say that they don't see an issue or they say they are working on finding a solution so if anyone has any idea what could be causing this that would be great.

Also I heard a traceroute could be beneficial, but I don't really know what I'm looking for when I do one.