Seagate backup plus HDD works on USB2 but doesn't work on USB3.

Tapan Zapper

Reputable
May 15, 2014
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The external HDD works fine on USB 2 but Won't work on USB3. I have recently bought a new laptop which doesn't have any USB2 port. It used to work properly earlier on USB 3 as well.
I have checked on multiple machines including Mac too.
Please help.

Error on USB 3 port:
This device cannot start. (Code 10)
OS: WIn7 x64, SP1
HDD: Seagate Backup plus- 1TB
Device manager shows exclamation in yellow triangle on USB Mass Storage device.

Please Help.. how can it be fixed?
 
Solution
It maybe the usb3.0 driver has been corrupted. Find out which USB3.0 is in your laptop, or post your laptop model we can find it for your. Then reinstall the USB3.0 driver.