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Two computers, same network, old one fast, new one slow

Last response: in Networking
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May 16, 2014 12:30:23 PM

Hello! My mother recently purchased an HP Envy Touchsmart (23 SE494). It works just as it should, except when it comes to the network. She has a laptop that is on the same network that is about 4-5 years old. Both are connected wirelessly. The laptop's DL speed is approx. 28Mbps. The new Envy is 1.44Mbps. The network drivers have been updated, the IP address refreshed, the adapters disabled and re-enabled. Download speed improved slightly to 1.5Mbps. The desktop is not in direct view of the router but it has relatively clear path. Any ideas? This brand new, relatively expensive computer is worse than a 4 year old basic laptop.
a c 271 D Laptop
a b α HP
May 16, 2014 12:39:04 PM

What happens when it is right next to the router? Or connected via ethernet cable?
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May 16, 2014 12:45:07 PM

I was unable to find any documentation online for what specific wireless network card is in that computer, but that's likely the problem - the wireless NIC is slow.
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May 16, 2014 12:46:16 PM

I've run into issues where the AV seemed to have damaged the network stack which I was able to resolve by disabling the AV, open cmd, run the following commands:

netsh int ip reset
netsh winsock reset
ipconfig /flushdns

Then reboot the computer. May or may not be the issue here but it might be worth a shot to try. Also, launching the computer in Safe Mode with Networking while performing tests will help rule out other running software causing the issue.
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