Hello! My mother recently purchased an HP Envy Touchsmart (23 SE494). It works just as it should, except when it comes to the network. She has a laptop that is on the same network that is about 4-5 years old. Both are connected wirelessly. The laptop's DL speed is approx. 28Mbps. The new Envy is 1.44Mbps. The network drivers have been updated, the IP address refreshed, the adapters disabled and re-enabled. Download speed improved slightly to 1.5Mbps. The desktop is not in direct view of the router but it has relatively clear path. Any ideas? This brand new, relatively expensive computer is worse than a 4 year old basic laptop.
I've run into issues where the AV seemed to have damaged the network stack which I was able to resolve by disabling the AV, open cmd, run the following commands:
netsh int ip reset
netsh winsock reset
Then reboot the computer. May or may not be the issue here but it might be worth a shot to try. Also, launching the computer in Safe Mode with Networking while performing tests will help rule out other running software causing the issue.