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Cause of HDD failure?

Tags:
  • bad drive
  • Deskstar
  • Storage
  • Hitachi
  • Hard Drives
Last response: in Storage
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May 16, 2014 1:54:42 PM

I just bought a new Hitachi 2TB HDD and installed it onto my system (Windows 7 x64). I've installed a dozen drives before and never had an issue, but this one wouldn't show up in Disk Management. In addition, my previous storage drive (which this new one was going to supplement) was now failing to show up as well.

I took out the new drive and examined it closer, finding out that it was NOT the drive I had ordered. It was a SATA 3 Gb/s 32 Mb cache instead of the 3 Gb/s 64 Mb cache that I ordered.

After packaging it up for return, I STILL couldn't get my old drive to work. I've swapped cables with the still functioning SSD I use for a system drive and my CDROM, but nothing works. It just can't be recognized. Same problem on my only computer. It's like it isn't there.

My question is whether or not installing a bad drive (which I'm assuming the Hitachi was since it didn't function from the get-go) affect a good drive (my old drive hasn't had any problems until just now)? I can't believe it is just a coincidence that I install a bad drive the same boot that my old drive dies.

I'd appreciate any advice or feedback. If you need more info, let me know. Thanks.

More about : hdd failure

a b G Storage
May 16, 2014 1:58:16 PM

its possible you could have damaged the sata controller if the broken drive shorted it out. all you can really do is try your old drive (not the broken 1) in another build and see if it shows up, if it does its likely the new hdd damaged your motherboard.
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May 16, 2014 2:05:54 PM

Can you confirm in the bios if you have IDE or ACHI selected and report back? Also while in bios see if your bios is picking it up.
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May 16, 2014 2:16:18 PM

HEXiT said:
its possible you could have damaged the sata controller if the broken drive shorted it out. all you can really do is try your old drive (not the broken 1) in another build and see if it shows up, if it does its likely the new hdd damaged your motherboard.


I thought to check that by plugging my SSD into that port on the controller and it works fine. I also systematically checked the two 6 Gb/s cables. The only problem so far has been the drive.
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a c 327 G Storage
May 16, 2014 2:17:28 PM

Do the drives spin up?
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May 16, 2014 2:23:45 PM

lostsurfer said:
Can you confirm in the bios if you have IDE or ACHI selected and report back? Also while in bios see if your bios is picking it up.


ACHI as my system drive is a SSD.

Neither the drive I ordered nor my old drive were found in BIOS, either. My SSD and my external drive as well as my DVD drive were all found.
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May 16, 2014 2:24:25 PM

fzabkar said:
Do the drives spin up?


I didn't feel any vibration in either of them and I couldn't hear anything. They both behaved as if they were dead.
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