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Your PC ran into a problem and needs to restart

I just bought an HP laptop and have only used it around 5 times. After watching a Netflix show on it for about 30 minutes, the laptop has crashed a few times with the message:

"Your PC ran into a problem and needs to restart - System_Service_Exception".

The laptop I have is from Best Buy, more specifically the:

HPPavilion 17334 Laptop AMD A8Series 4GB Memory 750GB Hard DriveAnodized Silver17e
Model #: 17-e113dx

The only thing I did hardware wise was put in an additional 4 GB stick of RAM to make 8 GB total.

Could this be a memory issue? Is this common? What else could it be?
28 answers Last reply Best Answer
More about ran problem restart
  1. http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/system-service-exception/td-p/2432159
    Looks like this happens a lot. Get rid of Netflix. Check the hdd with an anti-virus. Do a checkdisk on the hdd. Have a go at a System Restore
    Or per the link -
    "Download and install updates and device drivers for your computer from Windows Update.
    Scan your computer for computer viruses.
    Check your hard disk for errors."
  2. i7Baby said:
    http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/system-service-exception/td-p/2432159
    Looks like this happens a lot. Get rid of Netflix. Check the hdd with an anti-virus. Do a checkdisk on the hdd. Have a go at a System Restore
    Or per the link -
    "Download and install updates and device drivers for your computer from Windows Update.
    Scan your computer for computer viruses.
    Check your hard disk for errors."


    I would really hate to stop watching Netflix on it. That is part of the reason why I got the laptop, to watch movies and shows when I'm not at my desktop.

    What virus scanner do you recommend? Is AVG Free okay?
  3. Avast or AVG free editions should be good options... but seems that the blue screen is caused by graphic drivers... other users have reported games causing it, so it seems to be related to video and/or bad usage of virtual memory. I'd suggest updating drivers with SlimDrivers and setting a healthy amount of virtual memory... if you don't already have enough, set it as System Managed or at; minimum; 50% and maximum 300% of your Physical RAM. After updating drivers, disable all of SlimDrivers automatic functions or remove it.

    The issue is fully discussed in the thread... check it out.
    SYSTEM_SERVICE_EXCEPTION Blue Screen
    http://www.tomshardware.com/answers/id-1949123/system-service-exception-blue-screen.html

    SlimDrivers
    http://www.driverupdate.net/

    Change the size of virtual memory
    http://windows.microsoft.com/en-us/windows/change-virtual-memory-size#1TC=windows-7
  4. Thank you Chicano. I will do this tonight when I get a chance and get back to you. Apprecate it!
  5. One thing I noticed on HWMonitor from CPUID. The CPU runs at 80 degrees Celcius (while idle). WOW! That is extremely hot, correct?

    My mom has a slightly different model and CPU, but her CPU runs at 30-40 degrees Celcius. My desktop runs around 40 degrees. Should I take this laptop back?
  6. It's hot alright but not extremely.. different CPU can run hot for reasonable periods, some can't... If you check your BIOS data, check which temps are within a safe range. My mobo for example can run up to 85 C before giving a hot warning, and CPUs can run hotter. I'd suggest another System Information program but even the BIOS would be more accurate. The type of software can show unreal temps so better make sure those 80ºC are real... if they are, 80C at idle, would certainly increase under load... and that would be a good reason to take it back.
  7. rhym1n said:
    One thing I noticed on HWMonitor from CPUID. The CPU runs at 80 degrees Celcius (while idle). WOW! That is extremely hot, correct?

    My mom has a slightly different model and CPU, but her CPU runs at 30-40 degrees Celcius. My desktop runs around 40 degrees. Should I take this laptop back?


    80C will turn off the pc.

    Can you post the HWInfo - Sensor readings? See if we can spot what's causing it

    Have you overclocked your cpu?

    Turn down Vcore by 0.1V, turn cpu fan up to 1500rpm
  8. i7Baby, somehow I lost track of this thread and just found it again. Sorry about that. I know it is months later, but I have really been trying to fix this PC the past few days. Did a complete reformat/reinstall and got BSOD after installing the first 50 Windows updates.

    BlueScreenView showed that ntoskrnl.exe was the "Caused by Driver".
  9. The CPU is now up to 107 C (220 F). WTF.
  10. rhym1n said:
    i7Baby, somehow I lost track of this thread and just found it again. Sorry about that. I know it is months later, but I have really been trying to fix this PC the past few days. Did a complete reformat/reinstall and got BSOD after installing the first 50 Windows updates.

    BlueScreenView showed that ntoskrnl.exe was the "Caused by Driver".


    First, 80 C is too hot, system fan needs to be cleaned on the inside of its case. Shutting down with that message I would say you need to reload the whole system, generally you can reload by pressing f11 at startup and reload to factory settings, NOTE: save all your personal data, doc, pic etc. first so you can put them back after reload.
    Cleaning the fan requires a complete disassembly of the laptop usually youtube will have a video on how to do this. Its a pretty complicated job
  11. Hmm I should note that it was this hot when then laptop was brand new from the store shelf. I made the stupid mistake of not using it much at first and not knowing the severity of the problem. Should have taken it back.
  12. Is it possible they applied thermal paste poorly, or forgot it entirely, when they built it?
  13. rhym1n said:
    Hmm I should note that it was this hot when then laptop was brand new from the store shelf. I made the stupid mistake of not using it much at first and not knowing the severity of the problem. Should have taken it back.
  14. If you can still take it back to store you might want to do that. But reloading is fairly easy. Getting to the fan to clean it is not for a novice. If you know someone with experience you should have then clean out the inside of the fan case (lint builds up on the fins inside the fan case, no air flow = hot) and reapply thermal paste properly this requires a complete disassembly to get to the fan. Then reload the system. you can check for a recovery partition by pressing f11 at start up. Some computers use esc at startup then f11. I hope this helps
  15. I could do this for you but shipping back and forth would be expensive
  16. Best answer
    youtube has a video on how to disassemble this laptop. go to youtube and search on "HP Pavilion 17-e113dx disassembly"
  17. Thanks for all your help dk!
  18. Hmm, I found a video on Youtube for the 17 series: http://www.youtube.com/watch?v=ynDHNk1G34Q

    Is this the right one? I couldn't find one with my laptop's model # in the title.
  19. rhym1n said:
    Hmm, I found a video on Youtube for the 17 series: http://www.youtube.com/watch?v=ynDHNk1G34Q

    Is this the right one? I couldn't find one with my laptop's model # in the title.
  20. That video should work since it is for a hp 17. some model differences do exist but without seeing your I don't know. As you look at what he's doing you should be able to tell if the comp he's working on matches yours. there's a lot of screws to keep track of, since they are of mixed sizes. and a lot of connectors to carefully take off and put back on. When you get to the fan there are usually 4 tiny screws on top of it's case, take them out and clean the fins inside then clean off the old heat sink compound and put a new thin coat on the cpu and heatsink. I hope the video helps and good luck. REMEMBER TO PLUG THE FAN BACK IN!
  21. I know the BSOD isn't related to a dirty system, because it starting doing this almost instantly after purchasing it brand new from the store. Is there a chance they just botched the thermal compound application though?

    I am going to attempt this, but I am going read up and watch some videos before. Thank you for all your help on this!
  22. rhym1n said:
    I know the BSOD isn't related to a dirty system, because it starting doing this almost instantly after purchasing it brand new from the store. Is there a chance they just botched the thermal compound application though?

    I am going to attempt this, but I am going read up and watch some videos before. Thank you for all your help on this!
  23. They may have botched the compound job which would explain the overheating, maybe even have loose heatsink screws that hold it tight to the cpu, but if you have to dig into it that far you may as well check inside the fan too. As far as the BSOD, a reload could help. I'm not convinced that overheating would do that, usually computer will just shut down without warning.
  24. DK, what exactly do you mean by a reload? I reformatted the HDD and reinstalled Windows 8 and still got the same driver error on BSOD (ntoskrnl.exe).
  25. rhym1n said:
    DK, what exactly do you mean by a reload? I reformatted the HDD and reinstalled Windows 8 and still got the same driver error on BSOD (ntoskrnl.exe).
  26. All I mean by that is to reinstall windows which you have done. I checked around the web and BSOD can be caused by overheating. Other than that I'm stumped.
  27. Good point, and will do. I will post the results in the near future, just in case anyone has a similar problem to mine.
  28. rhym1n said:
    Good point, and will do. I will post the results in the near future, just in case anyone has a similar problem to mine.


    I hope it works for you.
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