Your PC ran into a problem and needs to restart

I just bought an HP laptop and have only used it around 5 times. After watching a Netflix show on it for about 30 minutes, the laptop has crashed a few times with the message:

"Your PC ran into a problem and needs to restart - System_Service_Exception".

The laptop I have is from Best Buy, more specifically the:

HPPavilion 17334 Laptop AMD A8Series 4GB Memory 750GB Hard DriveAnodized Silver17e
Model #: 17-e113dx

The only thing I did hardware wise was put in an additional 4 GB stick of RAM to make 8 GB total.


One thing I noticed on HWMonitor from CPUID. The CPU runs at 80 degrees Celcius (while idle). WOW! That is extremely hot, correct?

My mom has a slightly different model and CPU, but her CPU runs at 30-40 degrees Celcius. My desktop runs around 40 degrees. Should I take this laptop back?
3 answers Last reply Best Answer
More about ran problem restart
  1. yes the cpu temps are too high idle, send it back to check it.
  2. Would the CPU temp be a reason for that specific error? Or could it be an additional problem? (I haven't used Windows 8 much and don't know much about the errors)
  3. Best answer
    Well i cant say that this error is 100% from the cpu, but cpu temps cant be a reason. Your laptop is brand new so there isnt a reason to start doing tests,
    its better to send it back.
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