Desperate for HELP with COMCAST Modem and intermittent connection freezing

Hello
I have been having intermittent connection issues with Comcast for over a month now. I was fine with my Comcast Service but now it is absolutely deplorable. I have taken several steps to troubleshoot the issue. i have a ARRIS Touchstone Cable Modem CM820 DOCSIS 3.0 8x4 modem purchased in March 2014. I have paired this with a ASUS RT-AC66U Dual-Band Wireless-AC1750 Gigabit Router purchased in Jan 2014.This is to say my equiptment is new. I have contacted Comcast and online representative said there was an issue with my SNR and send a tech 2 days later who did some checks and said he found no problems. My Service is still deplorable, i have kept logs and sent them to the Comcast Executive Email address and i have received several nice emails telling me how sorry they are and how frustrated i must be. Yet i still have not had this resolved. I have several days worth of error logs from the Arris Modem.Finally today I have changed over to the Arris/Motorola TG862G Gateway. I did this to ensure that the issue is not related to my equipment but I am still having intermittent service issues where my internet connection freezes. Here are a couple of my snapshots from the Motorola Gateway TG862, i also have several days log from the Arris CM820 if needed, Please HELP ME..I am at my wits end with Comcast and i need someone who can help me isolate this problem. Otherwise I can no longer work from Home.

nstream Channel Bonding Value
Index 1 2 3 4 5 6 7 8
Lock Status Locked Locked Locked Locked Locked Locked Locked Not Locked
Frequency 615.00 MHz 573.00 MHz 579.00 MHz 585.00 MHz 591.00 MHz 597.00 MHz 609.00 MHz ---
SNR 35.97 dB 36.61 dB 36.61 dB 35.97 dB 35.97 dB 35.42 dB 34.21 dB ---
Power 0.97 dBmV 0.16 dBmV -0.21 dBmV -0.66 dBmV -0.47 dBmV 2.40 dBmV 6.23 dBmV ---
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM ---
Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Not Locked
Frequency 21.00 MHz 34.80 MHz 27.90 MHz ---
Symbol Rate 5120 Ksym/sec 5120 Ksym/sec 5120 Ksym/sec ---
Power Level 47.00 dBmV 47.75 dBmV 47.50 dBmV ---
Modulation 16QAM 64QAM 64QAM ---
Channel ID 1 2 3 4




Downstream Channel Bonding Value
Index 1 2 3 4 5 6 7 8
Lock Status Locked Locked Locked Locked Locked Locked Locked Not Locked
Frequency 615.00 MHz 573.00 MHz 579.00 MHz 585.00 MHz 591.00 MHz 597.00 MHz 609.00 MHz ---
SNR 36.39 dB 37.09 dB 37.09 dB 36.61 dB 36.61 dB 36.17 dB 33.16 dB ---
Power 2.49 dBmV 1.24 dBmV 0.91 dBmV 0.27 dBmV 0.17 dBmV 1.56 dBmV 9.17 dBmV ---
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM ---
Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Not Locked
Frequency 21.00 MHz 34.80 MHz 27.90 MHz ---



Cable Modem
HW Version: 5
Vendor: Arris Interactive, L.L.C.
BOOT Version: 1.2.1.52
Core Version: 2.0.5.38
Model: TG862G
Product Type: 00000000 2AAC4D52
Flash Part: 32MB
Download Version: 7.6.59S.CT
Serial Num: C8HBU49AX549306
Downstream Channel Bonding Value
Index 1 2 3 4 5 6 7 8
Lock Status Locked Locked Locked Locked Locked Locked Locked Locked
Frequency 615.00 MHz 573.00 MHz 579.00 MHz 585.00 MHz 591.00 MHz 597.00 MHz 603.00 MHz 609.00 MHz
SNR 35.78 dB 36.17 dB 36.17 dB 35.78 dB 35.78 dB 35.25 dB 31.76 dB 33.49 dB
Power 1.85 dBmV 0.85 dBmV 0.41 dBmV -0.27 dBmV -0.10 dBmV 2.15 dBmV 12.12 dBmV 8.23 dBmV
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Not Locked
Frequency 21.00 MHz 34.80 MHz 27.90 MHz ---
Symbol Rate 5120 Ksym/sec 5120 Ksym/sec 5120 Ksym/sec ---
Power Level 46.00 dBmV 47.00 dBmV 46.50 dBmV ---
Modulation 16QAM 64QAM 64QAM ---
Channel ID 1 2 3 4