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Computer Hard Freezing for seemingly NO REASON when playing games, need desperate help!

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May 18, 2014 1:28:48 PM

Okay so this forum is the place where I get nearly 95% of all my PC fixes from so I'm really hoping I can get some help as to a severely unusual problem I'm having, if you guys could help me in any way I would be extremely grateful! I have checked several forums this one included about this issue but nothing seems to target the actual problem or as yet helped me figure it out, it also seems that in most of these cases the problem either wasn't solved or the fix that the particular user used to solve their issue, didn't help me.

So I have a rather new PC I built specs are as follows-

CPU- AMD FX 9590
GFX Card- Nvidia Geforce GTX 660 Ti
RAM- 16 GB DDR3
MOBO- Asus Crosshair V Formula-Z
OS- Windows 7 64Bit
PSU- Cooler Master V1000 (1000W)

I am having an issue where when playing games my computer will inexplicably hard freeze. Sound, video, control, everything, just stops. I cannot Alt-Tab or Ctrl+Alt+Delete, Hard booting is the only recourse. The worst part is besides the hard freezing there seems to be no apparent reason for it and it is 100% random, I can go days without an issue, and other times I can go a mere 30 min.

To give some history I had this issue before on my PC, and it started around the time I started playing Elder Scrolls Online. I was always playing on Highest settings and my temps and processor took it all like a champ, getting good frame rates and having no issues but for no real reason whatsoever my computer would just hard freeze during play, it did not matter if the area was intensive or not. I thought it was just that particular game as other lower intensive games didn't seem to be affected. But then the same thing began happening with Wildstar, and again it seemed to creep into other lower intensive games my computer SHOULD have handled no problem and for all intensive purposes were running great with good frame rates and temps. It started progressing to even happening with the desktop and even while watching videos on Youtube. Again it could come with NO warning and seemingly out of nowhere. The computer would just... stop.

So after trying all sorts of fixes and to no avail I decided to completely reformat my HDD thinking it was some hidden corruption or something I really didn't know as all apparent hardware tests were coming up clean and all the software fixes or culprits I found on the net apparently didn't apply to my issue. After the reformat things seemed to be great, games weren't hard freezing and the desktop and videos certainly weren't having issue. So I thought I was in the clear... until the other day (It's been about a month since reformat). I recently installed and have been playing STALKER Lost Alpha and the CPU takes it great. But since playing it (It's been a full five days) Hard Froze the computer once. It's a buggy game, and the freezing that led to the hard freeze always happens in the same place and sometimes continues after several seconds so it honestly could be the game itself. However I also have restarted playing Dead Island via steam. This game has hard froze 3 times since install and its been only about 30 min to an hr between each hard freeze and again it comes completely out of the blue and for NO REASON it seems. (UPDATE: I just played it again for over an hour and no hard freeze at all.....)

The worst part about it is I cant seem to find anything that indicates there should be an issue. Games FPS is great, no chugging, temps stable, CPU usage normal and then for no reason boom, its hard frozen. Windows Event viewer only points out an error in the fact that the pc was shut down unexpectedly and nothing else shows up unusual. Antivirus has been disabled but still nothing there, I even tried disabling Aero. Still nothing.

If you guys could give me any help whatsoever I would greatly appreciate it. I really want this nightmare to end! Also if anyone could talk me through setting up some kind of crash report to catch these crashes so I can give you more information I would love to give you as much info as possible XD.

Thanks everyone!
May 18, 2014 1:36:52 PM

Have you had any Power Surges lately?
Try scanning for Viruses and use System Restore.
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May 19, 2014 3:52:17 PM

No power surges have happened in the past (Both in the previous instance and now), Virus and Malware scans both come up clean. I will run a system restore on the off chance it is some shoddy program that was installed but I don't feel like that is the issue but it wont hurt! I'll let you know if anything has changed when I get a chance to play some more.
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May 23, 2014 2:36:03 PM

Well I have gotten a chance to play for a few days as I was trying to recreate the issue but like last time NOW it doesn't happen at all. I didn't even do the System restore yet. The only thing difference from before and now is that I got a few optional Windows updates to install and that was about it. Is it possible that the Windows Update can cause random freezing like that when not fully updated? Anyway I don't know that I am in the clear yet but so far it seems okay. There are a few new games coming at the end of the month I'm going to grind on so I will leave my judgement of fixed or not until then XD
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May 24, 2014 1:52:51 PM

Okay so it happened again yesterday, and after a system restore (As per suggestion) to a couple of weeks ago I started playing RUST and it happened yet again. I've literally been playing for 5 hours fine then out of nowhere just.... hard freeze. Any thoughts on whats going on here?
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May 24, 2014 3:11:40 PM

Jehuty0 said:
Okay so it happened again yesterday, and after a system restore (As per suggestion) to a couple of weeks ago I started playing RUST and it happened yet again. I've literally been playing for 5 hours fine then out of nowhere just.... hard freeze. Any thoughts on whats going on here?


Check for any updates to Windows and Drivers
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May 24, 2014 9:23:52 PM

Drivers for Windows and Hardware are up to date, so I can safely rule that out as an issue, any other thoughts or things I can try? Also is there any way to try to get some kind of error report besides Windows Event Logs? Like setting up a Crash Dump of some sort? I feel like I have covered all the Basics for crash prevention (Ran Memtest, Checked Hardware Drivers, fully Updated Windows, watched temps and voltages etc) but this damned crash still keeps happening. Again it only seems to be an issue when playing games (as a side note it seeeeeeems to happen more often with Online ones), I just... don't... know... why.....
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May 25, 2014 1:17:55 AM

Jehuty0 said:
Drivers for Windows and Hardware are up to date, so I can safely rule that out as an issue, any other thoughts or things I can try? Also is there any way to try to get some kind of error report besides Windows Event Logs? Like setting up a Crash Dump of some sort? I feel like I have covered all the Basics for crash prevention (Ran Memtest, Checked Hardware Drivers, fully Updated Windows, watched temps and voltages etc) but this damned crash still keeps happening. Again it only seems to be an issue when playing games (as a side note it seeeeeeems to happen more often with Online ones), I just... don't... know... why.....


Have you tried using programs to test each part of the PC?
I'd use Prime 95 for the CPU, MSI Kombustor for the GPU and Mem test for the RAM.
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May 25, 2014 5:11:15 AM

Thanks for the Heads up, I've ran Memtest already but I will give Prime 95 and MSI Kombustor a shot and let you know the results.
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May 25, 2014 9:14:52 AM

Okay so thanks to your suggestion Psycho I seem to have found a definitive way to crash my computer! Ran Prime95 as per suggestion under Blend (little bit of everything, a LOT of RAM tested) setting and within a few tests (Got to test 3 on all cores) the PC hard froze and had to be restarted. Tried Prime95 again but this time under Small FFTs (Max FPU stress, data fits in L2 Cache, RAM not tested much) for 3 hours, I know the majority of overclockers recommend a 24 hour test, but I found that most general gaming and "Stock" setting PC users recommend just 2-3 hours, and since I have no reason to overclock I did the shorter test which came up completely clean with no issues. Now on the flip side I tried once again a Blend test and the computer immediately locked up within the first test.

Going to run a long Memtest run, since that particular test in Prime95 is the one in which the RAM is included. But its weird that I've never had Memtest give me an error before.

Does this give anyone any insight at all with my current results what might be the issue? I'm going to continue with testing and the other programs I was suggested but if anyone has anymore insight or if they can gleam what the issue might be with the current results please let me know! Thanks for all the help so far!
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May 28, 2014 2:39:59 AM

Jehuty0 said:
Okay so thanks to your suggestion Psycho I seem to have found a definitive way to crash my computer! Ran Prime95 as per suggestion under Blend (little bit of everything, a LOT of RAM tested) setting and within a few tests (Got to test 3 on all cores) the PC hard froze and had to be restarted. Tried Prime95 again but this time under Small FFTs (Max FPU stress, data fits in L2 Cache, RAM not tested much) for 3 hours, I know the majority of overclockers recommend a 24 hour test, but I found that most general gaming and "Stock" setting PC users recommend just 2-3 hours, and since I have no reason to overclock I did the shorter test which came up completely clean with no issues. Now on the flip side I tried once again a Blend test and the computer immediately locked up within the first test.

Going to run a long Memtest run, since that particular test in Prime95 is the one in which the RAM is included. But its weird that I've never had Memtest give me an error before.

Does this give anyone any insight at all with my current results what might be the issue? I'm going to continue with testing and the other programs I was suggested but if anyone has anymore insight or if they can gleam what the issue might be with the current results please let me know! Thanks for all the help so far!


It does seem like it's the RAM, has it been Overclocked?
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July 17, 2014 2:20:46 PM

Going back to this thread as I know it's been a couple months and probably no one is still around but I'll give it another go.

So it's taken a while for me to get more RAM with money and all, and finally got around to getting a new set but comp still dies when using blend in Prime95. Freezes just like last time as soon as it hits it's second pass of testing. So if its not the RAM am I left to assume it's the Mobo? (Am currently seeing what happens with games, time will tell if it still freezes out of the blue like it used to, here's hoping maybe Prime just kills it now... though I doubt it...)
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