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in windows 8.1 how to format hard drive when i can't get past the login page. it won't accept the microsoft account password

Last response: in Laptops & Notebooks
May 19, 2014 10:04:53 AM

my computer won't accept the Microsoft account password even after I changed it several times per instructions. it remains on the login page. how can I format the drive and then reinstall the operating system from my disc
a b D Laptop
May 19, 2014 11:18:02 AM

Are you sure you didn't set up a normal password to log in and not the MS account?

Ordinarily, we don't give password help here in case we help someone hack into another person's computer but please give us some more details to decide how far to go with this one.