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Black Screen and non responsive mouse and keyboard

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May 19, 2014 10:55:19 AM

Okey here is the thing. I have bought a r9 290 tri-x graphic card a few months ago and installed it into my new, home built PC. The card itself has caused me lots of trouble with BSODs and black screens. I have tried every possible fix mentioned on forums and tech support sites but failed every time. After a month of failing to fix the damn thing i have decided to RMA it since i have been told that the card itself might be faulty. Something to do with VRAM. Meanwhile i was using my old 470 gtx which was working like a charm. It seems to me that the company was aware of the faulty graphics at the time and that i was probably not an isolated case with RMA and they have sent me a brand new card, no questions asked. I have installed the new card, sweeped the old drivers with DDU in safe mode and installed latest (14.4 catalyst) drivers. Black screen freezes with sound stuttering/looping and BSODs are completely gone but now i have a new problem. When playing games (for example BF4), the screen, my mouse and my keyboard all turn off simultaneously. PC is still running but no response whatsoever. I need to shut it down with the power button on the PSU! After that it starts normally. There is no overheating and my case is clean. Any ideas?

My PC:

MoBo: Gigabyte 970a-DS3P
Proc: AMD FX 8350
Ram: Crucial Ballistix 2 x 8gb 1866
Psu: LC-Power LC6650GP3 650w 80plus Bronze

Each component is max. 4 months old...

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a b U Graphics card
May 19, 2014 11:03:53 AM

Pina Colada said:
Okey here is the thing. I have bought a r9 290 tri-x graphic card a few months ago and installed it into my new, home built PC. The card itself has caused me lots of trouble with BSODs and black screens. I have tried every possible fix mentioned on forums and tech support sites but failed every time. After a month of failing to fix the damn thing i have decided to RMA it since i have been told that the card itself might be faulty. Something to do with VRAM. Meanwhile i was using my old 470 gtx which was working like a charm. It seems to me that the company was aware of the faulty graphics at the time and that i was probably not an isolated case with RMA and they have sent me a brand new card, no questions asked. I have installed the new card, sweeped the old drivers with DDU in safe mode and installed latest (14.4 catalyst) drivers. Black screen freezes with sound stuttering/looping and BSODs are completely gone but now i have a new problem. When playing games (for example BF4), the screen, my mouse and my keyboard all turn off simultaneously. PC is still running but no response whatsoever. I need to shut it down with the power button on the PSU! After that it starts normally. There is no overheating and my case is clean. Any ideas?

My PC:

MoBo: Gigabyte 970a-DS3P
Proc: AMD FX 8350
Ram: Crucial Ballistix 2 x 8gb 1866
Psu: LC-Power LC6650GP3 650w 80plus Bronze

Each component is max. 4 months old...


That power supply can't support a 290X!

It's 650W, however it has *split* power rails. 2 Power rails is a way of making a a cheaper supply with impressive numbers however due to the way load balances you can't reliably use 2 rails to supply 1 component.

You need to replace that with a better quality supply. I'd suggest an XFX 650 W Core edition (or higher) e.g.:
http://www.dabs.com/products/xfx-650w-80-plus-gold-blac...

That supply has a single 12V rail with 54A (double what you're current supply can give) and would be much better for the 290!
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May 19, 2014 11:05:18 AM

if bf4 or any other game of the same caliber was running fine before, but then this happened after 4 months then,
check this.
http://www.tomshardware.com/answers/id-1804779/power-su...

this may have been repeated to you a couple of times already, but the true value of a good quality power supply is the less possibility of damaging other components.

else, if you believe that its not the psu then,
check gpu temps and cpu temps with HWmonitor on idle and on load.
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May 19, 2014 11:09:42 AM

Thank you for your answer.. It is not a 290x though but i don't think the power consumption is any different. My previous r9 (same model) could run for hours with no problems... This one shuts down after like 20 minutes of gaming. The Heaven benchmark ran for 2 hours on extreme with no problems...
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a b U Graphics card
May 19, 2014 11:15:05 AM

Pina Colada said:
Thank you for your answer.. It is not a 290x though but i don't think the power consumption is any different. My previous r9 (same model) could run for hours with no problems... This one shuts down after like 20 minutes of gaming. The Heaven benchmark ran for 2 hours on extreme with no problems...


The power supply you have there is *below the minimum specification to support the card*.

The fact it worked for a bit is more luck than anything else. The R9 290 requires allot of power (as do all the top tier cards). What you're describing is typical of a PSU problem- the PSU is *just* about coping however eventually it will stop working entirely.
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May 19, 2014 1:00:54 PM

An update... I have noticed my CPU temps are higher. "Recommended max temp" is 62C. It has gone over 65 tho i have an after-market cooler and it never went over 52C before! I've tried to run the prime95 stress test but the same thing happens as mentioned in my OP after about 30 secs.
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a b U Graphics card
May 21, 2014 5:57:09 AM

Pina Colada said:
An update... I have noticed my CPU temps are higher. "Recommended max temp" is 62C. It has gone over 65 tho i have an after-market cooler and it never went over 52C before! I've tried to run the prime95 stress test but the same thing happens as mentioned in my OP after about 30 secs.


Hmm that is too high. Is you're cpu overclocked or at stock?

If it's over clocked try dropping it back to stock settings. Also you might need to reapply the thermal paste between the cooler and the CPU.
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May 23, 2014 2:37:33 AM

cdrkf said:
Pina Colada said:
Okey here is the thing. I have bought a r9 290 tri-x graphic card a few months ago and installed it into my new, home built PC. The card itself has caused me lots of trouble with BSODs and black screens. I have tried every possible fix mentioned on forums and tech support sites but failed every time. After a month of failing to fix the damn thing i have decided to RMA it since i have been told that the card itself might be faulty. Something to do with VRAM. Meanwhile i was using my old 470 gtx which was working like a charm. It seems to me that the company was aware of the faulty graphics at the time and that i was probably not an isolated case with RMA and they have sent me a brand new card, no questions asked. I have installed the new card, sweeped the old drivers with DDU in safe mode and installed latest (14.4 catalyst) drivers. Black screen freezes with sound stuttering/looping and BSODs are completely gone but now i have a new problem. When playing games (for example BF4), the screen, my mouse and my keyboard all turn off simultaneously. PC is still running but no response whatsoever. I need to shut it down with the power button on the PSU! After that it starts normally. There is no overheating and my case is clean. Any ideas?

My PC:

MoBo: Gigabyte 970a-DS3P
Proc: AMD FX 8350
Ram: Crucial Ballistix 2 x 8gb 1866
Psu: LC-Power LC6650GP3 650w 80plus Bronze

Each component is max. 4 months old...


That power supply can't support a 290X!

It's 650W, however it has *split* power rails. 2 Power rails is a way of making a a cheaper supply with impressive numbers however due to the way load balances you can't reliably use 2 rails to supply 1 component.

You need to replace that with a better quality supply. I'd suggest an XFX 650 W Core edition (or higher) e.g.:
http://www.dabs.com/products/xfx-650w-80-plus-gold-blac...

That supply has a single 12V rail with 54A (double what you're current supply can give) and would be much better for the 290!


cdrkf said:
Pina Colada said:
An update... I have noticed my CPU temps are higher. "Recommended max temp" is 62C. It has gone over 65 tho i have an after-market cooler and it never went over 52C before! I've tried to run the prime95 stress test but the same thing happens as mentioned in my OP after about 30 secs.


Hmm that is too high. Is you're cpu overclocked or at stock?

If it's over clocked try dropping it back to stock settings. Also you might need to reapply the thermal paste between the cooler and the CPU.


I have never OCed this CPU nor the PSU. I have bought a new PSU now and tried it out imediately. PC works fine but as soon as i start IntelBurnTest it crashes like it did before (black screen, dead mouse and keyboard, unable to restart). The new PSU is :
http://uk.hardware.info/productinfo/130947/chieftec-sps...

Those high temps were read by HWmonitor though. FX processors have some weird temperature measuring system that calculate the temp instead of actually measuring it with a sensor (so i have been told i might be wrong). Now i am using HWiNFO64 which is supposed to be more accurate and it did give different temps (all below 60C)... I am soooo lost... pls .. any ideas?
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a b U Graphics card
May 23, 2014 2:47:00 AM

Pina Colada said:
cdrkf said:
Pina Colada said:
Okey here is the thing. I have bought a r9 290 tri-x graphic card a few months ago and installed it into my new, home built PC. The card itself has caused me lots of trouble with BSODs and black screens. I have tried every possible fix mentioned on forums and tech support sites but failed every time. After a month of failing to fix the damn thing i have decided to RMA it since i have been told that the card itself might be faulty. Something to do with VRAM. Meanwhile i was using my old 470 gtx which was working like a charm. It seems to me that the company was aware of the faulty graphics at the time and that i was probably not an isolated case with RMA and they have sent me a brand new card, no questions asked. I have installed the new card, sweeped the old drivers with DDU in safe mode and installed latest (14.4 catalyst) drivers. Black screen freezes with sound stuttering/looping and BSODs are completely gone but now i have a new problem. When playing games (for example BF4), the screen, my mouse and my keyboard all turn off simultaneously. PC is still running but no response whatsoever. I need to shut it down with the power button on the PSU! After that it starts normally. There is no overheating and my case is clean. Any ideas?

My PC:

MoBo: Gigabyte 970a-DS3P
Proc: AMD FX 8350
Ram: Crucial Ballistix 2 x 8gb 1866
Psu: LC-Power LC6650GP3 650w 80plus Bronze

Each component is max. 4 months old...


That power supply can't support a 290X!

It's 650W, however it has *split* power rails. 2 Power rails is a way of making a a cheaper supply with impressive numbers however due to the way load balances you can't reliably use 2 rails to supply 1 component.

You need to replace that with a better quality supply. I'd suggest an XFX 650 W Core edition (or higher) e.g.:
http://www.dabs.com/products/xfx-650w-80-plus-gold-blac...

That supply has a single 12V rail with 54A (double what you're current supply can give) and would be much better for the 290!


cdrkf said:
Pina Colada said:
An update... I have noticed my CPU temps are higher. "Recommended max temp" is 62C. It has gone over 65 tho i have an after-market cooler and it never went over 52C before! I've tried to run the prime95 stress test but the same thing happens as mentioned in my OP after about 30 secs.


Hmm that is too high. Is you're cpu overclocked or at stock?

If it's over clocked try dropping it back to stock settings. Also you might need to reapply the thermal paste between the cooler and the CPU.


I have never OCed this CPU nor the PSU. I have bought a new PSU now and tried it out imediately. PC works fine but as soon as i start IntelBurnTest it crashes like it did before (black screen, dead mouse and keyboard, unable to restart). The new PSU is :
http://uk.hardware.info/productinfo/130947/chieftec-sps...

Those high temps were read by HWmonitor though. FX processors have some weird temperature measuring system that calculate the temp instead of actually measuring it with a sensor (so i have been told i might be wrong). Now i am using HWiNFO64 which is supposed to be more accurate and it did give different temps (all below 60C)... I am soooo lost... pls .. any ideas?


Ok, i'm not sure about IntelBurnTest- still have you tried something like 3-D mark (all you need is the free demo)? Is the machine crashing under any other situations? It could be that the motherboard is struggling with the FX8350 under high load?

That PSU looks fine btw.

Another thing that you could try is updating the bios on your motherboard. That board supports up to 140w cpu's so it shouldn't struggle with the 8350 (125W).
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May 23, 2014 2:51:03 AM

Ok, i'm not sure about IntelBurnTest- still have you tried something like 3-D mark (all you need is the free demo)? Is the machine crashing under any other situations? It could be that the motherboard is struggling with the FX8350 under high load?

That PSU looks fine btw.

Another thing that you could try is updating the bios on your motherboard. That board supports up to 140w cpu's so it shouldn't struggle with the 8350 (125W). [/quotemsg]

Okey i'll run the 3-d mark test and the prime 95 just to be sure... and yes it crashes during BF4 but i can play ... lets see.. World of Warcraft on ultra for hours with no probs...

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a b U Graphics card
May 23, 2014 2:58:14 AM

Pina Colada said:
Ok, i'm not sure about IntelBurnTest- still have you tried something like 3-D mark (all you need is the free demo)? Is the machine crashing under any other situations? It could be that the motherboard is struggling with the FX8350 under high load?

That PSU looks fine btw.

Another thing that you could try is updating the bios on your motherboard. That board supports up to 140w cpu's so it shouldn't struggle with the 8350 (125W).


Okey i'll run the 3-d mark test and the prime 95 just to be sure... and yes it crashes during BF4 but i can play ... lets see.. World of Warcraft on ultra for hours with no probs...

[/quotemsg]

Hmm, if burntest and Prime 95 crash it, but WoW doesn't it might be an issue with the cpu / motherboard rather than the graphics card. The board should be fine, have you tried resetting you're bios settings to default and as I said updating to the latest bios might help. It's also worth checking the CPU temps in the bios rather than in windows (as the motherboards usually have their own temp sensor on them- if the CPU temps are high in the bios then cooling might be you're problem).
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May 23, 2014 3:44:47 AM

cdrkf said:
Pina Colada said:
Ok, i'm not sure about IntelBurnTest- still have you tried something like 3-D mark (all you need is the free demo)? Is the machine crashing under any other situations? It could be that the motherboard is struggling with the FX8350 under high load?

That PSU looks fine btw.

Another thing that you could try is updating the bios on your motherboard. That board supports up to 140w cpu's so it shouldn't struggle with the 8350 (125W).


Okey i'll run the 3-d mark test and the prime 95 just to be sure... and yes it crashes during BF4 but i can play ... lets see.. World of Warcraft on ultra for hours with no probs...



Hmm, if burntest and Prime 95 crash it, but WoW doesn't it might be an issue with the cpu / motherboard rather than the graphics card. The board should be fine, have you tried resetting you're bios settings to default and as I said updating to the latest bios might help. It's also worth checking the CPU temps in the bios rather than in windows (as the motherboards usually have their own temp sensor on them- if the CPU temps are high in the bios then cooling might be you're problem).[/quotemsg]

Okey... i have run the full 3-d mark test and it passed w/o any trouble... I am running Prime95 test in the background as we speak (its been running for quite some time now and temps read 45.5C in HwINFO64) and no crashes... I have reset the bios settings meanwhile though but didnt upgrade it. The temps in BIOS are going coockoo tho... they update every 0.5 secs and are going 28, 35, 48, 27, 52, 32, 49, 27, etc... just cant pinpoint average ^^ i guess the temperature is being calculated after all :) .. or ? I am going to try BF4 later and report back again.. Thank you for your help so far...
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a b U Graphics card
May 23, 2014 3:58:15 AM

Pina Colada said:
cdrkf said:
Pina Colada said:
Ok, i'm not sure about IntelBurnTest- still have you tried something like 3-D mark (all you need is the free demo)? Is the machine crashing under any other situations? It could be that the motherboard is struggling with the FX8350 under high load?

That PSU looks fine btw.

Another thing that you could try is updating the bios on your motherboard. That board supports up to 140w cpu's so it shouldn't struggle with the 8350 (125W).


Okey i'll run the 3-d mark test and the prime 95 just to be sure... and yes it crashes during BF4 but i can play ... lets see.. World of Warcraft on ultra for hours with no probs...



Hmm, if burntest and Prime 95 crash it, but WoW doesn't it might be an issue with the cpu / motherboard rather than the graphics card. The board should be fine, have you tried resetting you're bios settings to default and as I said updating to the latest bios might help. It's also worth checking the CPU temps in the bios rather than in windows (as the motherboards usually have their own temp sensor on them- if the CPU temps are high in the bios then cooling might be you're problem).


Okey... i have run the full 3-d mark test and it passed w/o any trouble... I am running Prime95 test in the background as we speak (its been running for quite some time now and temps read 45.5C in HwINFO64) and no crashes... I have reset the bios settings meanwhile though but didnt upgrade it. The temps in BIOS are going coockoo tho... they update every 0.5 secs and are going 28, 35, 48, 27, 52, 32, 49, 27, etc... just cant pinpoint average ^^ i guess the temperature is being calculated after all :) .. or ? I am going to try BF4 later and report back again.. Thank you for your help so far...
[/quotemsg]

Yeah those temps shouldn't be doing that- it could be a faulty temp sensor as well. If the machine is ok running 3-D mark and prime 95 then it should be ok. It could be a bug specific to BF4- so I'd make sure all the latest patches are installed. Also- in battlefiled 4 are you playing using Direct X or Mantle? If one is crashing try switching to the other to test if it's more stable?
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