I Need Help!

Guest · May 19, 2014

About every few times i click a link, it brings me to a page that says, " Your pc has detected to viruses...." It gives me a number to call, and some other information. It is usually a red screen. I don't know for sure what it is, or how to get rid of it, but I know its fake and someone out there is trying to do something. How do I get rid of this? It also might have generated from click a fake "x" on ads.

The viruses it mentioned were something along the line of rootkit. and trojan. If anyone has a solution please help me out.

Edit:

This is what I keep seeing.

WARNING!
YOUR COMPUTER MAY BE AT RISK:
888-640-2911
For emergency Tech Support call immediately
The system may have found (2) viruses that pose a serious threat
Rootkit.Sirefef.Spy ./ Trojan.FakeAV-Download
Your personal and financial information
may not be secured.
Call us now for support
888-640-2911

daswilhelm · May 19, 2014

download and run a full scan with malware bytes.

Guest · May 19, 2014

I use Super Anti-Spyware atleast 2 times a week if not more. And after I had this problem I used and anti adware. Check out my update above please.

hans_pcguy · May 19, 2014

One thing to do, Run Combofix from bleeping computer dot com. It just works!

daswilhelm · May 19, 2014

it's pretty obvious that "super anti-spyware" isn't working, if you've scanned multiple times and you are still having an issue. use malware bytes.

Guest · May 19, 2014

daswilhelm :

That is so weird. My dad uses it, my brother uses it, I got it because a friend uses it, and they don't have any problems. I'm not saying you are wrong, I just don't get why mine doesn't work.

daswilhelm · May 19, 2014

maybe your dad, brother and friend dont have machines that are currently infected.

Guest · May 19, 2014

MaleWarebytes.org right?

daswilhelm · May 19, 2014

malwarebytes.org, not malewarebytes.

just get the free version.

Guest · May 19, 2014

daswilhelm :

They don't.

Guest · May 19, 2014

I am running the scan right now. I really hope this works. I don't know for sure if my pc is infected, but it surely is annoying and scary to see this happening everyday.

daswilhelm · May 19, 2014

if it doesn't we will troubleshoot further. this is always my recommended first step for these issues.

Guest · May 19, 2014

hans_pcguy :

It isn't that I don't trust you, but I have never heard of that one, nor have I been or seen that site. I have heard of malwarebytes.org.

Guest · May 19, 2014

Do you run in to people with these problems often?

daswilhelm · May 19, 2014

yes it's the majority of pc issues that i see these days. computers dont really break anymore physically.

Guest · May 19, 2014

Well the other problem is all the knuckleheads out there these days who think its funny or want money from people. I am only 15 and I have come to realize this. Thanks for helping me through this by the way.

Guest · May 19, 2014

Ok so the scan is done. Before I quarantine all the files, is there anything specific I should look for?

daswilhelm · May 19, 2014

you can note what infections it found, but its not really relevant. how many different infections did it find?

also, after quarantine, reboot the system, and run a FULL scan once more.

Guest · May 19, 2014

I restarted. started my second scan. While I did so I opened Pandora. Pandora opened and in another tab the same virus window opened.

Guest · May 19, 2014

By the way there were 30 something threats I think total. Now different threats from different sources I don't remember.

daswilhelm · May 19, 2014

ok, well finish this scan, (don't open any other programs while doing so). if that doesnt clean them out, reboot into safe mode, and run a scan from there.

also, did you update the definitions on malwarebytes before scanning?

Guest · May 19, 2014

I don't think I understand the safe mode and definitions.

daswilhelm · May 19, 2014

after installing malwarebytes, it prompts you to download an update, did you do that?

if not, there should be an "update" button within malwarebytes, you would want to click that.

Guest · May 19, 2014

Yes I believe I did so. I did to updates after rebooting. one with browsers open, and one with everything closed. zero threats were detected. Also sorry for my grammar mistakes. I'm just hurrying to get rid of this stuff.

Guest · May 19, 2014

I also want to add that it happens in internet explorer as well as chrome.

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