Confusing email from Kingston

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bob70932

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Apr 27, 2014
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Ok I had this e mail from Kingston which I am a little confused about. I e mailed them asking if they could suggest a ddr3 ram compatible for my system. And they replied saying this:

"Sorry to hear you're having this issue but it's not working because this system requires 2Gbit (Gigabit) density D-RAM chip modules and the memory you installed is 4Gbit density which is not compatible. Not to be confused with the term Gigabyte (capacity of the memory). I'm sorry but because we no longer manufacture 2Gbit density modules we have no other alternatives. 2Gbit chips are no longer being produced by the D-RAM chip manufacturers therefore we're unable to manufacturer these. For this reason your system is not supported. My apologies."

Can someone explain this, is he talking rubbish?

I have a gigabyte mobo GA P55 US3L rev 2.0 ( the rev is significant as it is a H 55 chipset) I have a intel i5 750 CPU. Currently have 2x 2gb ram at 1333. I want to upgrade to 8gb with higher speed.

I went on Kingston web site but could find the mobo on the list. Can anyone shine some light on this, they are say they do not stock any ram suitable for me so go away!

Any suggestions or thoughts on what the email is saying and any ideas of ram I can buy.

Thanks peeps
 
Solution
Tradesman1
Kingston is taking many of their models and changing the chips they use, which often are no longer compatible with older system (the chip densities), for your rig I would suggest going with the Gskill Ripjaws, Ripjaws X or Snipers, which will work well....Can probably run up to 1600/9 with little to no changes, if trying 1866/9 or 2133/10 will require an OC of the CPU...Think Best bet for 8GB will be 2x4GB Snipers or Ripjaws X in 1600/9
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bob70932

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Apr 27, 2014
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I have been on gigabyte site and saw this, that's why I am confused by the e mail. From your post am I right saying I can get any DDR ram upto 2200 MHz dual channel modules? Whether this be 2 x 4gb or 4 x 4 gb (to max it out) ?
 
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ahnilated

ahnilated

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Nov 9, 2006
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That is what I read from their site and how I would take it.
 
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Tradesman1

Tradesman1

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Jun 5, 2013
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Kingston is taking many of their models and changing the chips they use, which often are no longer compatible with older system (the chip densities), for your rig I would suggest going with the Gskill Ripjaws, Ripjaws X or Snipers, which will work well....Can probably run up to 1600/9 with little to no changes, if trying 1866/9 or 2133/10 will require an OC of the CPU...Think Best bet for 8GB will be 2x4GB Snipers or Ripjaws X in 1600/9
 
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Solution
kingstonhq

kingstonhq

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Mar 11, 2013
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Hi, I'm Jewel with Kingston Technical Support. Sorry about the confusion, let me try to clarify the statement. Our currently manufactured memory is made with 4Gbit DRAM previously it had been made with 2Gbit DRAM. DRAM are the chips that make up the capacity of the memory. Since 2Gbit DRAM is no longer being produced by DRAM chip manufacturers we have moved to producing memory with 4Gbit DRAM. The reason your system is not listed on our site is because it is no longer supported. There is a link for "discontinued parts search" on our memory search page where one can find older systems and the discontinued parts that were compatible with them. Currently when it comes to Intel systems, we support Intel 6-series chipsets and later with a Sandy Bridge or later CPU.

What you would need to look for when it comes to a 4GB module will be a Dual Rank or 2Rx8 4GB module which will be made with 2Gbit DRAM. 4GB memory made with 4Gbit DRAM is Single Rank or 1Rx8. I hope this cleared things up and we apologize for the inconvenience.

Thank you for selecting Kingston as your upgrade partner.
 
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Pinhedd

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Aug 7, 2007
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Hi,

Single-Rank memory modules will typically have all of the integrated circuits (ICs) located on one side of the printed circuit board (PCB). 1Rx8 implies that there are 8 DRAM ICs forming a single rank, typically on one side of the board. This is common for value desktop memory. 2Rx8 implies that there are two ranks of 8 DRAM ICs each, commonly one rank per side. Laptop memory may use 1Rx4 which implies that there are 4 DRAM ICs on one side of the board or 2Rx4 implying that there are two ranks of 4 ICs, typically one on each side of the module.

Visual inspection of the module is usually enough to determine the arrangement of ICs and number of ranks on the module. To my knowledge there are no desktop modules that use more than two ranks per module, these exist purely in the high-performance server and workstation market.
 
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