First, I'll start with an apology if I have put this in the wrong place. I'm not familiar with the site yet.
I recently purchased and built my first PC. I loved every second of it until I turned it on and realized that I was going to be dealing with problems.
* I have seen the BSOD many times
* The computer will not restart. When a software update requires an update, I can't do it. When drivers are installed, I can't restart to finalize the installation. I noticed that I had over 100 important windows updates that needed to be installed, yet every time I clicked on restart, it went to a black screen and did nothing else. The fans didn't stop, the lights didn't go off, the screen just went black.
* Occasionally, my mouse and keyboard stopped working.
I sent my motherboard to Gigabyte to do an exchange. When talking to them on the phone they said something along the lines of, "no problem, we'll get you a new one". Well, after they received the motherboard, I waited a little over two weeks to finally be told by them that nothing is wrong with the motherboard and they were sending me back my original.
They have told me that it could be my RAM, it could be my graphics card and it could be my power supply. I really have no idea what to do next if I get this motherboard back and it continues to do the same thing. I mean, I'm assuming it will.
Here is my list of parts
http://pcpartpicker.com/user/bralaheh/saved/3OUe
Any advice would be greatly appreciated. I'm new to all of this and really could use some help. Let me know any important information I've left out that may be of use.
Thanks in advance.
-bralaheh
I recently purchased and built my first PC. I loved every second of it until I turned it on and realized that I was going to be dealing with problems.
* I have seen the BSOD many times
* The computer will not restart. When a software update requires an update, I can't do it. When drivers are installed, I can't restart to finalize the installation. I noticed that I had over 100 important windows updates that needed to be installed, yet every time I clicked on restart, it went to a black screen and did nothing else. The fans didn't stop, the lights didn't go off, the screen just went black.
* Occasionally, my mouse and keyboard stopped working.
I sent my motherboard to Gigabyte to do an exchange. When talking to them on the phone they said something along the lines of, "no problem, we'll get you a new one". Well, after they received the motherboard, I waited a little over two weeks to finally be told by them that nothing is wrong with the motherboard and they were sending me back my original.
They have told me that it could be my RAM, it could be my graphics card and it could be my power supply. I really have no idea what to do next if I get this motherboard back and it continues to do the same thing. I mean, I'm assuming it will.
Here is my list of parts
http://pcpartpicker.com/user/bralaheh/saved/3OUe
Any advice would be greatly appreciated. I'm new to all of this and really could use some help. Let me know any important information I've left out that may be of use.
Thanks in advance.
-bralaheh
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