Computer Crashes with PSU Fan Still Running

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The Pawn Broker

Reputable
May 20, 2014
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4,510
Hello,

So recently, my new computer build has been having the following issue.

When I play a game, ~10 minutes in or so it will "shut off." The monitor says there is no connection, the CPU and GPU fans turn off, etc. However, the LED on the case remains on, and the PSU fan continues to run. Additionally, when I hit the power button on the case, it does not turn off the PSU fan or case LED. I have to manually unplug it and plug it back in.

I do not believe it is a overheating issue, as my idle temperatures are ~32 C and my Prime95 full load temps were ~high 60s (additionally, I just reapplied thermal paste). These temps are according to RealTemp.

The odd thing, though this might have just been a fluke, is that when I had the computer on its side (with motherboard facing up), I did not seem to have any issues. Or, at the very least, it did not shut off on me randomly.

I ran WhoCrashed, and it told me the issue was with my GPU. I tried to uninstall the current driver I was using (which was the most up-to-date version) and reinstalled the driver version that came with the GPU itself, but no dice.

Here are my pc components:

CPU: i5-4670k
GPU: PNY GTX 770 2gb
PSU: Corsair CXM 600W 80+ Bronze
MoBo: Asrock Extreme 4
RAM: Adata XPG 8gb
HDD: Seagate Barracude 1TB
SSD: Seagate 600 Series 240gb

Any help y'all could offer would be greatly appreciated. I am getting pretty frustrated and cannot seem to fix it.
 
Solution
P
It is just my experience with that similar issue, though if your temps are good I would suggest it could be virus related. But the CMOS batter is very simple, pop out the old one and pop in the new one, make sure you are grounded so you don't static shock the mobo, you could RMA it but it's the easiest one I can think off to fix.
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Prestomatic

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Dec 28, 2013
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Ok I have had this issue before. I downloaded spy bot search and destroy, after running that still had a few issues, but over all was better. Then after about 2 weeks it started again, so I replaces the CMOS battery, and no more issues. It's the battery on the motherboard and you can get them almost anywhere. Hope this helps and good luck.
 
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T

The Pawn Broker

Reputable
May 20, 2014
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So you are saying it is a motherboard issue? If so, since I recently purchased this, is this a big enough issue to send in for the warranty? I am honestly pretty new to computer builds so was not sure how difficult it was to replace that battery.

Also, before I went to all that trouble, is there a way to confirm that it is this battery that is the issue and nothing else? Would hate to have to remove all those things and replace it for nothing.

Thanks for the help by the way.
 
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T

The Pawn Broker

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May 20, 2014
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So do you mean run a game on the onboard graphics and see if it happens? Because I can browse the internet without any issues -- it only seems to happen when I start playing games.
 
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P

Prestomatic

Honorable
Dec 28, 2013
64
0
10,660
It is just my experience with that similar issue, though if your temps are good I would suggest it could be virus related. But the CMOS batter is very simple, pop out the old one and pop in the new one, make sure you are grounded so you don't static shock the mobo, you could RMA it but it's the easiest one I can think off to fix.
 
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