Screen going black! Help!

Yunn · May 21, 2014

I need some help as I'm not sure which part of the monitor is the problem.
The screen goes black a few seconds after turning on.
I have confirmed that this is not a GPU fault as I switched to another monitor.
Monitor model is Crossover 27Q, here is a vid to show the problem
http://www.youtube.com/watch?v=7aAOxetjqKY&feature=youtu.be

Thanks!

cdrkf · May 21, 2014

Yunn :

I had a similar problem with an old HP 15" flat panel. It turned out a capacitor had blown in the monitors internal power supply- replaced the capacitor and it worked fine after that.

If the monitor isn't that old can you get it replaced under warranty?

tater5761 · May 21, 2014

The dimming that its doing seems like a power saving feature. Can you still open the menus using the buttons on the monitor?

Yunn · May 21, 2014

tater5761 :

unfortunately this monitor does not have a menu at all, just brightness up and down buttons and power button

Yunn · May 21, 2014

cdrkf :

U might be right, it is using an external power supply though, i will try if i could get another power brick instead.
It is not under warranty anymore sadly

cdrkf · May 21, 2014

Yunn :

cdrkf :

U might be right, it is using an external power supply though, i will try if i could get another power brick instead.
It is not under warranty anymore sadly

The only other thing I can suggest- does it have multiple inputs (e.g. DVI + HDMI), if so have you tried using a different cable?

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Screen going black! Help!

Yunn

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cdrkf

cdrkf

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tater5761

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Yunn

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Yunn

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cdrkf

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