- Apr 4, 2010
- 14
- 0
- 18,510
My relative has a problem with her Acer Windows 8 desktop computer. Today when she switched it on and when it got onto the windows 8 password screen a problem occurred. As she described it, the password field won't open up as in she cannot type anything into the field. So because of this she cannot sign into her computer, it is the only windows account on that computer. She has multiple times shut the computer off and tried again even taking the plug off from the socket. She said her mouse moves around just fine and the usual icons on the password screen are there. Also she can't shut the computer off through the menu but rather has to hold the power button as the menus don't seem to respond and this is why she can't use the 'shift' key to get into advanced options while pressing restart/shutdown as she can't get to the shutdown options.
How can she go around this?
How can she go around this?
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