How to run diagnositics on my sisters PC

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Keithm26

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Aug 20, 2013
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Hello all,

First, I would like to let each individual who replies to this thread know that I do not own a business nor do I intend on starting a business. With that in mind I will continue with my question.

For those who DO own a business or DO have experience in working with customers on issues with personal computers, how would one go about running diagnostics on a PC to check for any issues? My sister ordered hardware four years ago and I helped her put the PC together. At times it will lock up completely and randomly. Does anyone know what the cause of this may be? Could it be driver issues? Memory? Thanks.

Keith
 
Solution
USAFRet
At this point, a clean install may be the best idea. Start fresh.

1 admin account that NO ONE uses. With a strong password that only you and mom knows
Everyone logs on with their own limited user account.

Want to install something? You must ask mom to input the pwd.
If allowed, kids will screw up a PC with random installs.


That is standard operating procedure for any PC.
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boosted1g

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Jun 12, 2013
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Unfortunatly there is no one-stop diagnostics on pcs.

First thing to look at is task manager and look for a task(s) hogging memory and cpu.
CCleaner will allow you to clean out all the old garbage files that have accumilated, remove invalid registy entries, and dissable unneeded startup programs.
Would also want to run disk defragmenter.
It sounds like her PC just needs a little routine maintenence and maybe a ram upgrade.
 
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Keithm26

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Aug 20, 2013
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boosted,

CCleaner is installed on her computer and I'm hoping they use it regularly. However, your advice sounds like a good starting point. I'll be sure to go over and run CCleaner and check startup programs as you suggested. She has five kids so if a memory upgrade would work that would save money:). Thanks for your reply.

Keith
 
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USAFRet

USAFRet

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Mar 16, 2013
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After you get everything clean, create standard user accounts for all involved.

1 Admin account
Multiple user accounts with their own passwords. To install anything, the user MUST input the admin password. If the kids(?) do not know the pwd, they can't install any malware/etc.
 
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Keithm26

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Aug 20, 2013
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USA,

That is a simple solution that I never considered. Many times I've gone over and the kids have installed something that screwed the PC up. I was under the impression from what she told me that it may need to have a clean install (however she lost the windows 7 disc and bought a windows 8 disc, but also lost that :p) the sticker that comes with the purchase of Windows however is on the side of the case. With that, I was thinking I may have to use a flash drive to do a clean install of windows on it.

Keith
 
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USAFRet

USAFRet

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Mar 16, 2013
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At this point, a clean install may be the best idea. Start fresh.

1 admin account that NO ONE uses. With a strong password that only you and mom knows
Everyone logs on with their own limited user account.

Want to install something? You must ask mom to input the pwd.
If allowed, kids will screw up a PC with random installs.


That is standard operating procedure for any PC.
 
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Solution
K

Keithm26

Honorable
Aug 20, 2013
23
0
10,510


USA,

Thanks for pointing out these easy solutions. I apologize for my last thread which I did word kind of wrong, but did not intend to word it the wrong way. This was the answer I was looking for. I just wasn't sure if diagnostics could be ran to help solve the issue. However, I'll follow through on your advice and flash the OS on and set up user accounts as you suggested. Thanks for your help!

Keith
 
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cin19

cin19

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Mar 14, 2011
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I know one of my friend's kid who is 16yr old, she is smart enough to find out the administrator password, your guy knows what I mean. But she is not smart enough to advoid getting the virus because she was downloaded it with some programs. So I have to help them out from time to time. Don't let use the PC, No way because she need the PC for all the schoold works.
 
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