Does this sound like a HDD failure, and if so, what are my options?

BlackAce

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Mar 29, 2010
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I have a hard drive that I believe is failing and/or has failed. Came home from a cruise last weekend and HTPC was frozen. I rebooted, system loaded normally, but performance seemed sluggish, glitchy mouse, etc. The next day, I came home and it was frozen again. Upon reboot, the HDD wasn't being detected by the bios.

I've connected it to another computer internally using sata and externally using my sata to USB adapter. I actually got it to detect in the CMOS setup screen a couple times, but each time I do a normal boot, it never shows up. Well, not never technically. Unfortunately the one time it detected during boot up, I had already pressed Del to enter setup. Grrrr. Anyway, the USB connection yields no detection either.

When powered on, the drive spins up normally, no grinding or clicking, other than a couple clicks that sound normal for a drive powering on. Everything seems and sounds like a normal working drive, but when I place my hand on it to feel the vibrations, I feel the occasional hiccup or studder. By occasional, I'd say I feel 2-3 in a 20-30 second period. No accompanying noise of any kind when it happens, and then it goes back to normal.

So help me diagnose... I assume it is on it's last legs, but 60% of our family travel photos from the past 8 months or so are on there, so I'm pretty much willing to pay whatever it takes to save them. I've initiated a ticket with Seagate, but I know it will be extremely expensive if I go through with that. What is your prognosis, and how should I proceed?

And yes, like most who go through this, I've already ordered a new NAS enclosure and disks to ensure this doesn't happen again. I also have an external backup drive that contains most of our photos and videos, but I disconnected it about 8 months ago when I rebuilt the system and never connected it back. So I have a partial backup with most everything except those pics from our most recent trips that aren't still on the camera.
 
Solution
It does sound like a bad drive with head/media problems. If you can retrieve it's SMART report, then that would help to confirm it. You could also retrieve a diagnostic report via the drive's serial terminal interface. That will tell us more about what is going on during power-up.
It does sound like a bad drive with head/media problems. If you can retrieve it's SMART report, then that would help to confirm it. You could also retrieve a diagnostic report via the drive's serial terminal interface. That will tell us more about what is going on during power-up.
 
Solution