BLack screens and GPU?

neilhodgkinson

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Apr 2, 2014
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18,535
I do not know what is wrong so I cant know where to put this post, the GPU is just my latest guess but I'm a beginner so it could be anything.

I decided to change over to a PC for the video work i do and built my machine at the end of March this year. I am completely new to Windows so it's been a slow learning curve but I have spent the last 7 weeks struggling to try and get it up and running so though I am still quickly lost in terminology I do now know my way about the OS and BIOS to some extent now.
One of my fears about PC's was down time so I bought the most reliable components I could afford and I bought everything new apart from the GPU which was from E bay and sold as new, still in all the packaging, but I can’t be sure.

i7 4930K
Asus P9X79 WS
Corsair AX860i
Corsair H100i
Crucial 240GB SSD for OS and Programs
2 x 3TB HDD in RAID0 on the onboard Marvell controller for the media drive
! x 4TB HDD a mrror back up or Media on the RAID and backup of system image and such
32GB of Kingston HyperX Beast RAM 2400MHz, cheap in sale
Pailt GTX780 super Jetstream.

I have had it up and running many times and it seems fine for a while but then it will shut down. Black screen and shut down. I have had it up and running long enough to think it is ok but then it will start again with the problem. The projects that I still have are quite large and To start one on a machine which is unreliable would be worse than not excepting it at all so everything is on hold and I have to fix this as I have no way back financially.

The system has always from the beginning run a little hot but having collected numbers over time searching on line when at full test on P95 it is not that far out, maybe about 5-10c but after much arranging of fans and adjusting custom fan curves this is better now. I did replace the stock past that the H100i came with but this actually made it slightly hotter. I tried re applying it in the many different ways advised on line but found the different methods made little real difference in temperature. With weeks of not being able to work the few degrees from the paste became the least of my worries.

I have formatted everything and done clean installs 4 times and the last time I thought it was fine. It was working well for 5 days with a moderate OC of 4.5GHz, 45 on the multiplier and 1.3 on the Vcore. XMP profile with all the timings as specified. I have HWMonitor running at all times for the last 4 weeks and the temperatures are all good.

The problem have never happened under any of the extensive stress testing. always when idle or performing small tasks with the temperature well blow 50c as far as I can tell. The over clock is obviously the first thing i looked at but it seems to make no difference to the shut downs happen with or without the overclock.

The first shut down would happen when the computer was left alone and went into sleep mode, the screen would not wake back up and the fans on the GPU would go full speed, I had to hold the power button to shut down the system and restart.

I then got shut downs while using the PC and the system would then reboot.

Sometimes when i started the PC afterwards I got the "American Megatrends, your overclock has failed" whether it was overclocked or not and on the second time it always started up no problem, i ran P95 and it ran well below 70c and with no problems.

It had been working for long enough for me to start working and just as i was arranging my bins it shut down and while it had a black screen in big letters it said "please power down and connect the PCI power cable for this Graphics card" this is new. I checked the connections and restarted it. I got a blue screen saying IRQL-NOT-LESS-OR-EQUAL. I shut down buy holding the power button and restated and then i got the overclock has failed. I shut down a restarted it and it is up and running again.

In the Event viewer this Critical event keeps happening from the very beginning, 41 Kernel-Power when these shut downs happen

I have noticed that once when looking inside the PC while it was running i nudged the GPU and it shut down, this is the second time that contact with the GPU has coursed it to shut down but i can not repeat it so it may be a coincidence?

I am now going to shut it all down and try swapping the cables out for the PSU, all cables are new.

I checked compatibility for all the components before the build and they are all listed, I bought the WS series in the hope this would not be a problem.

I had a thread in the Overclocking forum when I thought it was due to this but in the end though they were very helpful and patience with my ignorance when the problem were still there without the OC they were unsure what was happening or if I might have multiple problems.

If anyone has any idea or recognizes any of this please feel free to say what you think, I am so tired and stressed out but having to spend all my days trying to understand what the problem is, I really don’t look forward to facing this machine in the mornings.
 
Solution
G
Not to be a jerk, but could you please break up your responses into paragraphs? I just spent the last 3 minutes trying to decipher what you had responded with.

As for the USB 3 problems, for more peoples input you really should create a new thread about that particular problem.

Good Luck.
G

Guest

Guest
Well you could try a different PCIe x16 slot (as long as it's a x16 that will run at full x16 that is. Some are electrically configured to run at x8 or even x4. Check your manual.) Either its a bad card or bad pcie slot is what it sounds like. Or just obsolete drivers for the MB. Update those while your at it. Had a issue a while back where I would get a BSOD on waking the system up. Turned out it was a crappy USB 3.0 driver. Good Luck.
 

neilhodgkinson

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Apr 2, 2014
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Thanks for getting back I'm just taking it out to check it and reinstall it I have 6 slots the 1st and 4th are x16 and it's in the 4th for heat reasons. I'll try new cables first, then the 1st slot, I presume there's no difference, there is nothing about it in the manual just a list of the different slots and there speeds.
 

neilhodgkinson

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Apr 2, 2014
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18,535
I changed the PCI slot and used two cables to power the card instead of the one cable with two plugs on the end and it seems to be up and running again, two days and no shut downs.
(Had a issue a while back where I would get a BSOD on waking the system up. Turned out it was a crappy USB 3.0 driver.)
It would not boot up at first but that was another problem. I have it working now though I have lost all my front USB3 ports but that is a small price to pay if it boots up and dose not shut down on me all the time.
how do I find drivers for the USB3 ports? I thought they installed automatically?
If I knew for sure it was the PCI slot I think I could send it back as everything was bought new but I don't know how to make the shut downs happen as they come and go as they please. So cant say for sure and if I cant demonstrate the issue I fear they will just return it saying it's all fine. It's been all most two months of problems now though and I'm not sure how long i have to send things back, I wanted this board because I could upgrade it with all the PCI slots when i had the cash into a more powerful and versatile machine but if I lost the other x16 slot it'll be a bitch. Though if the others are ok I guess it's still possible. I will try to work a little on it as it is and see what happens next.

 
G

Guest

Guest
Not to be a jerk, but could you please break up your responses into paragraphs? I just spent the last 3 minutes trying to decipher what you had responded with.

As for the USB 3 problems, for more peoples input you really should create a new thread about that particular problem.

Good Luck.
 
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