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Windows 8.1 Network Adapter Issues

Last response: in Systems
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May 22, 2014 1:56:51 PM

Hello,
This is the make/model of my laptop: Acer Aspire M5-581T-6479.
Today I booted it up and I noticed it wasn't connected to my WiFi network. It cannot find any networks in the area, despite being next to my computer which can. It is not in airplane mode. I went to device manager, there is no tab which says "Network Adapters" unless I view hidden items. When I do view hidden items, everything in Network Adapters is greyed out except for "Microsoft Kernel Debug Network Adapter." I could not find any drivers for this online.
Any help on how to solve this would be appreciated. I am running Windows 8.1. Any additional information can be given.

More about : windows network adapter issues

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a b D Laptop
a b * Windows 8
May 22, 2014 2:19:56 PM

You went to the Acer website drivers page and could not find your laptop's lan drivers, that seems hard to believe.

Did wifi work before?
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May 22, 2014 2:40:31 PM

boosted1g said:
You went to the Acer website drivers page and could not find your laptop's lan drivers, that seems hard to believe.

Did wifi work before?


Well I didn't go to Acer's website.. I just searched for "Microsoft Kernel Debug Network Adapter Driver" and could not find anything I thought was reliable. I will check Acer's website right now.
Yes, I've had this laptop for about 6 months. It was working perfectly fine until I booted it up today.
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a b D Laptop
a b * Windows 8
May 22, 2014 2:44:56 PM

that microsoft kernel driver is just a generic driver, that is not the issue here.

Does the laptop have a physical switch on it somewhere to turn the wireless on and off. If it does not have a physical switch then it has a keyboard key (fn + that key) to dissable it, make sure it is not dissabled there as well.

Did the laptop take any bit of a fall, if it did then the antenna connectors might have just come loose on the card, it is easy for them to fall off as they are very tiny.
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May 22, 2014 3:13:38 PM

boosted1g said:
that microsoft kernel driver is just a generic driver, that is not the issue here.

Does the laptop have a physical switch on it somewhere to turn the wireless on and off. If it does not have a physical switch then it has a keyboard key (fn + that key) to dissable it, make sure it is not dissabled there as well.

Did the laptop take any bit of a fall, if it did then the antenna connectors might have just come loose on the card, it is easy for them to fall off as they are very tiny.


The laptop does not have a physical switch. The function + key is to turn on/off airplane mode. Airplane mode is currently off. The laptop did not fall, it sits on my desk all day.
Looks like downloading the latest drivers and restarting my computer fixed it. Thank you for your help.
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