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BSOD and video hardware error

Tags:
  • Crash
  • Homebuilt
  • Hardware
  • Games
  • Systems
  • Blue Screen
Last response: in Systems
May 22, 2014 5:46:39 PM

So this problem comes up only when I'm playing a game and it started with just my display driver crashing one day, then the next day I got a blue screen and the day after that it was another blue screen. The crash report and minidumps:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a0000001
BCP1: 0000000000000005
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052214-43290-01.dmp
C:\Users\Otaku\AppData\Local\Temp\WER-88967-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


http://www.mediafire.com/download/vcjb2bclx5buy2b/minid...

When i searched for a possible solution, all I found were things like "Get the latest video drivers" or "Your PSU isn't providing enough power." While I'm not too sure whether the PSU is good enough, I do know that all my drivers are up to date.

In the case that it might be something within the build itself then here are the specs:

-CPU: AMD FX-6300 3.5GHz 6-Core Processor
-Motherboard: Asus M5A78L-M LX Plus Micro ATX AM3+ Mobo
-Memory: GeIL EVO Veloce Series 8GB (2x4GB) DDR3-1600 Memory
-Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive
-Video Card: Gigabyte Radeon R9 270 2GB WINDFORCE Video Card
-PSU: Corsair Builder 500W 80+ Bronze Certified ATX Power Supply
-Optical Drive: Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer
-Case: Thermaltake VL800P1W2N (Black/Red) ATX Mid Tower Case (Black Edition)
-Os: Windows 7 Ultimate

I also used my computers Problem Reporting program and this came up:

Windows
Problem: Video hardware error
Files that help describe the problem:
WD-20140517-2226.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.


I'm not sure where to find the dmp files for this one because it wasn't in the minidumps folder along with the other two.

I know there are common solutions to this problem, but none of them seem to be working for me. If someone could help me with this it would be greatly appreciated and if there's any information I'm missing then please let me know.

More about : bsod video hardware error

May 22, 2014 9:23:21 PM

scout_03 said:
use this it will read the minidump in plain text and report result http://www.resplendence.com/whocrashed


Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 5/22/2014 11:25:17 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052214-43290-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Thu 5/22/2014 11:25:17 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Wed 5/21/2014 8:40:28 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052114-33415-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x28ECE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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I'm going to try downloading that driver update and see if it works, then I'll report back here.
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Related resources
May 22, 2014 10:10:39 PM

Well so far everything seems to be working just fine. Then again this simply could just be one of those times where it doesn't crash.
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a b B Homebuilt system
May 23, 2014 12:27:49 PM

that what the software report driver where obsolete with the driver up to date everything should work .
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May 24, 2014 12:49:53 AM

scout_03 said:
that what the software report driver where obsolete with the driver up to date everything should work .


Yeah that WhoCrashed program worked perfectly. According to my computer the driver was up to date, but that program was telling me otherwise and it was correct. Just updating the AMD Catalyst Control Center fixed it right up and I haven't had anything problems after. Thanks for the help!
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