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How to fix laptop- shuts down before loading windows

  • Laptops
  • Windows
Last response: in Laptop Tech Support
May 24, 2014 7:50:12 PM

Hi i have a problem my laptop shuts down before it loads windows and i was wondering if i can get it working again.

So what happend is that it shut down while i was playing some games and when i trired to turn it on 1 minute later it tuns on and after 5 second it turns off BUT if i go to the bios it dosent tun off so if someone can help me please help

Model: Acer Aspire 4738ZG
Windows 7 Proffesonal 32x
2GB of ram

More about : fix laptop shuts loading windows

May 24, 2014 9:00:59 PM

did you install any new hardware or software?
try booting in safe mode
press F8 repeatedly before the windows loader screen appears and choose boot in safe mode
August 17, 2015 10:01:44 AM

This laptop apparently has this as a known issue. Either the CPU is getting to hot too quick, or the fan is not being recognized. (Notice that most fans have 3 to 4 pins these days, if the signal from the fan doesn't get to the motherboard it just thinks the fan isn't spinning and shuts the system down.)

If the system isn't even showing the windows boot screen, then this may be your problem. First try plast0000's suggestion of starting your laptop and repeatedly tapping the F8 button to see if you get the option for safe mode.

If you can not get to safe mode, you could even try a linux USB to see if you can boot that. If you still can't do that, then some servicing may need to be done, including re-seating the fan connection, replacing said fan, cleaning all the cooling fins, inside and out, and if you really want to, you can take the cooling system out, clean all the old thermal paste off and plop some fresh new thermal compound in there.

Put it back together and you should be okay!

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