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Cable modem status going offline

Hello friends, i've recently started using a new cable modem and a new ISP, but lately the internet has been going offline randomly like every 50 minutes.

I'm using a motorola cable modem sb5101n.

The funny part is, when the internet is working i check the configuration of the modem and it says that it's using the Upstream Channel Id: 3, but when the internet stops working it says it's using the Upstream Channel id: 4, when it stops i change the channel id to 3 and reset it two times and the internet starts working again.

Does anyone have any idea what's causing the problem and if it's the ISP'S fault how should i bring it up to them, and does anyone have any solution that i could bring it up to them?


Thanks friends : ).
2 answers Last reply Best Answer
More about cable modem status offline
  1. Best answer
    call them and tell them your observations and ask them to check your connection. That is all you can do
  2. Emerald said:
    call them and tell them your observations and ask them to check your connection. That is all you can do


    All right! thanks for the help friend!
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