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Cable modem status going offline

Last response: in Networking
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May 25, 2014 3:50:37 PM

Hello friends, i've recently started using a new cable modem and a new ISP, but lately the internet has been going offline randomly like every 50 minutes.

I'm using a motorola cable modem sb5101n.

The funny part is, when the internet is working i check the configuration of the modem and it says that it's using the Upstream Channel Id: 3, but when the internet stops working it says it's using the Upstream Channel id: 4, when it stops i change the channel id to 3 and reset it two times and the internet starts working again.

Does anyone have any idea what's causing the problem and if it's the ISP'S fault how should i bring it up to them, and does anyone have any solution that i could bring it up to them?


Thanks friends : ).

Best solution

a b 8 Security
May 25, 2014 6:18:38 PM

call them and tell them your observations and ask them to check your connection. That is all you can do
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May 26, 2014 7:16:38 PM

Emerald said:
call them and tell them your observations and ask them to check your connection. That is all you can do


All right! thanks for the help friend!
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