HDD issues and I wanna die....

DarienR1

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I'm going to try to be as thorough as possible, but if I leave anything out please ask me as I really need your help. I know you've heard this before, but I was in the middle of a project about to export the final audio sequence and bam, this happens...anyway, the drive in question is a 2.5" sata toshiba MK5056GSY with CYL16383, H16, S63 and it also says 500GB LBA 976, 773, 168sectors. It is out of an HP DV7 laptop which is a 17 inch 64 bit unit about three or four years old.

The laptop just died on me. You hit the power button and all the lights come on but it does nothing. No problem, I'll just send it in for repair, but I needed the data off the hard drive to finish the project, so I put it in an external sata to USB device on my windows 7 desktop, and noticed the drive clicking just a bit. I immediately stuck it in the freezer. I looked for a suitable drive to clone it to and downloaded a copy of EaseUS Partition Master. After running chkdsk a few times (for which it did find errors) I proceeded to start the copy. It said it copied successfully, but at the end the screen blinked, and the destination drive and source drive disappeared. I unplugged it all, rebooted, and plugged it all back in. The destination drive only had the first partition (the source drive was partitioned 4 ways: 1=system, 2=boot, 3=hp recovery, 4=hp tools) and the source drive would not even register with the system unless the destination drive was disconnected. The source drive, when connected via the USB to sata box, shows all four partitions, but only knows that the 1st is an NTFS partition and assigns it a drive letter. 2, 3, & 4's file system cannot be identified, nor are they assigned drive letters unless I turn power off to the USB to sata adapter, for which windows momentarily says that those drives cannot be accessed unless formatted and then shows each partition by letter, with the option to format or cancel.

When I connect the source drive directly to the Sata cable via onboard controller of my desktop, I do not get any response. Sometimes the system will boot, sometimes it will not. When connecting via USB to sata, the system hangs, then comes back, then hangs. You can see hard drive access for a time on initial power up via the LEDS on the USB to sata adapter, but then it stops activity after a while. During this time only the first partition comes up as drive "I", and it comes up requesting a scandisk.

I have tried a few utilities but nothing can access the drive as it hangs the system or is unresponsive after it has stopped all LED activity. The only thing that gives me a bit of hope is that the drive continues to spin up and when I connect the drive via USB, widows acknowledges that the drive is there with the "hardware connected" confirmation sound. Also, when I open the drive management snap in, the source drive does show up when connected via USB to sata, and displays the appropriate partitions in what I remember to be the appropriate sizes for those particular partitions. I just cannot do anything with the information as when I click on the partitions, it does not allow me as it says that the information needs to be refreshed.

My question is how can I go about repairing this drives, or recovering it enough so that I can clone it to another drive, when I cannot access the drive enough to work with it. I have tried EaseUS Partition Master to fix the problem it caused, but to no avail. I have tried SpinRite 6.0, but I cannot even get it to see the hard drive, let alone startup. In fact, no utilities that require booting from DOS have worked as I cannot get my desktop to recognize how to start up in DOP from a USB stick. No one uses Floppys anymore, nor do I have any. I have tried burning on ISO to CD or DVD as well as using the memory stick wish other programs and changing BIOS settings for startup options, and nothing works. Can anyone give me some insight as to how to bail myself out of this problem?
 
Solution
Did the drive actually have issues before you put it in the freezer? Just because it's clicking is not an issue on it's own. Clicking and not working is an issue.

Did you simply try the drive as a secondary in a regular desktop computer instead of the USB enclosure?

The issue with the laptop not booting may have been caused by the hard-drive, did you try another drive with it to see if that was it?

Paperdoc

Polypheme
Ambassador
I think you're going to need some knowledgeable friends to help out, here. I've seen my son do this kind of job, but I have not done it myself. Here is what I know of the process.

He used internal connections to the HDD's involved. He had to use temporarily an empty spare HDD (maybe two?), which is common in data recovery situations.

First step was to use some Linux utility to make a clone copy of the faulty HDD. But this was not a common cloning one might use if the source HDD is good. The utility simply copied EVERY sector from the original to the clone destination unit, errors and all. Now he avoid using the original faulty disk for anything - it was set aside in case it was needed again later - and work only on the cloned copy which was entirely readable with no problem, other than the fact that some of the data made no sense because of the original errors.

Next step was to use data recovery software on the cloned copy. There are lots of good ones out there, some free, some you pay for. Almost all work by analysing the (new) Source unit and copying to a second HDD unit all the info it can. This ends up recovering most of your files.

Third step usually is to buy a new HDD to replace the original and Install the OS on it. Then you Install all your old application software on that. Lastly, you use the HDD with all the recovered files to copy them and the appropriate folders to the new HDD.
 

DarienR1

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Thank you for the reply! I am fairly knowledgeable, but I've just never had to recover a hard drives at this level before. I am not afraid to try this, but I just need guidance and step by step instruction. I have plenty of available drives, and if someone could point me in the right direction as to what software do you use, and how to actually get this going, I may be able to recover. I'm ready to do the work, just need proper instruction.



 

DarienR1

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I'll try :( but I really need some help on this one. This project has been one problem after the other...also another thing that has me a bit concerned is that so far, I have not been emailed about any of the responses to this or another thread that I have on this site. I could potentially be missing out on good information if this site does not email me that there was a reply. Is there something that I need to switch on so I can be notified? I thought the site would do it by default.
 
Don't stick your drive in the freezer.

Don't allow CHKDSK to "repair" your drive.

Don't use SpinRite. The data recovery professionals will tell you it is a drive killer. SpinRite thrashes the same "bad" sector thousands of times, potentially accelerating the failure of a weak head.

Instead use ddrescue to clone your drive. Ddrescue understands how to work around bad media (within the limits of the ATA standard).

Once you have your cloned copy, you could use DMDE (freeware) to examine your partitions. One of us should be able to help you recover your data if you get to this point.

Otherwise, can you use DMDE to show us the contents of sector 0? That's where the partition table resides.
 

DarienR1

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Okay, but does it matter that it is a SATA drive, and how do I get around it hanging up the system? Do I try to clone via the USB to sata adapter, or do I connect direct to the onboard controller?
 

DarienR1

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I would also like to post an email response that I got from the guys over at Gibson research. This must be the most honest response I have received from any corporation with regards to this problem that I have posted here on Tom's Hardware:

It does appear the drive is beyond the scope of SpinRite's repair ability. SpinRite cannot fix a drive that thinks it needs to be formatted.

What you appear to be describing is not "data recovery", it's "file system repair". The term "Data Recovery", refers to some sort of actual DAMAGE to the data on the hard drive which requires specific, true, data recovery measures. This (data recovery) is what SpinRite does, is what "it is good for" and how it has help many tens of thousands of users through the years. File system repair is NOT in the scope of SpinRite's repair ability.

I have heard of a couple products (in no particular order) that may help . . .

"Active@ File Recovery" made by LSoft Technologies <http://www.file-recovery.net/>
"TestDisk", made by CG Security <http://www.cgsecurity.org/testdisk.html>
"GetDataBack", made by Runtime Software LLC <http://www.runtime.org/gdb.htm>
"EasyRecovery", made by Ontrack Data International <http://www.ontrack.com/software>
"R-Studio", made by R-Tools Technology <http://www.r-studio.com/>
"Recuva", made by Piriform Limited <http://www.piriform.com/recuva>
"Stellar Phoenix", made by Stellar Information Systems <http://www.stellarinfo.com/disk-recovery.htm>
** NOTE: We have NEVER used or tested either of these products . . . so use caution.

You could also try the "Do It Yourself DataRecovery" web site <http://www.diydatarecovery.nl>.

However, the best thing may be to contact a hard drive recovery service.

Here is a listing of data recovery companies that I have heard of. I have never had to use any of the below companies, so I don't have a specific recommendation. Find the data recovery company closest to you and give them a call . . . I would get at least three estimates. Good luck.

Action Front Data Recovery Labs <http://www.actionfront.com>

Accurate Data Recovery <http://www.a-data.com>

Data Mechanix <http://www.datamechanix.com>

Data Recovery Services <http://www.datarecovery.net>

Disaster Recovery Group <http://www.disasterrecoverygroup.com>

Drive Service Company <http://www.driveservice.com>

Drivesavers Data Recovery <http://www.drivesavers.com>

ECO Data Recovery <<http://www.ecodatarecovery.com>http://www.ecodatarecovery.com>

ESS Data Recovery <http://www.essdatarecovery.com/>

Lazarus Data Recovery <http://www.lazarus.com>

MDS Data Recovery Service <http://www.mdsdiskservice.com>

Ontrack Data Recovery <http://www.ontrack.com/datarecovery>

RecoverSoft's Data Rescue PC <http://www.recoversoft.com>

Thank you for your cooperation, time and patience.

Sincerely,

Greg McIntyre
Gibson Research
Technical Support
 

popatim

Titan
Moderator
Make a choice.
Either send it out for recovery, which is very expensive most times.
or
Proceed with Fzabkar's advice.

Keep in mind that the more you power up the drive then the more possible damage you are doing to it and the more damage done means the less files you may recover (but there is no guarantee that you will recover any.)
 

DarienR1

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I have made a selection, I will follow the instructions given but since I am apprehensive to proceed as I have never done this before, I need to take baby steps and be confident that I am following exactly what is being told to me in the proper sequence and accurately. I am sure to you this is child's play, but for me this is the equivalent of someone walking me through brain surgery. Except I am operating on my own brain. With that in mind, I will need you to forgive any of my mistakes with regards to postings or forum etiquette, procedures and protocols. I'm really not here to cause any trouble, just looking for help from people who know more in this area than myself.
 

DarienR1

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I also have a couple of questions, first off : ddrescue, how is this supposed to work if the host system cannot get its hands on the source drive in question? I had asked earlier, (maybe in another thread) should I be doing this via the USB to SATA adapter, or via the onboard system controller, or an add in e-sata card? my reason for asking is based on the information I posted earlier about how the system responds differently based on which way I have the drive connected to the host system. The following question would be as follows: is there anyone here who is familiar with the process enough that I could just send the drive to and pay you to perform the process? As I said I do not mind doing the work myself, but if this is something that is so entailed and easier for one of you more knowledgeable gentleman to handle, wouldn't it be better idea for me, an unexperience hand, to have the pros work with it?
 
No software tool (including SpinRite) will be able to work with a drive that cannot be detected. In fact SpinRite breaks one of the cardinal rules in data recovery and that is that it writes recovered data back to the patient drive rather than to a clone.

One of the many advantages of ddrescue is that it maintains a log, so it can continue from where it left off if the drive goes offline during the cloning process. Be aware that a drive in a USB enclosure may appear to be detected when in fact it is only the USB-SATA bridge board inside the enclosure that is identifying itself rather than the drive behind the bridge.

As much as I hate to say it, if you really cannot afford to lose your data, then you should give consideration to a professinal recovery firm. The pros will use a hardware imager such as DeepSpar or Atola. These devices can image a drive by switching off a problematic head. They can also disable retries and reallocation of bad sectors. These are what slows down the imaging process and causes the drive to remain busy. There is one outfit in Los Angeles that offers data recovery for US$300, but I don't know how good they are. I know of another company in Atlanta that charges around US$700. In any case you shouldn't need to pay more than US$800 plus parts.
 

DarienR1

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Wow, I am truly shattered at this point. And I haven't even started anything yet. I will try ddrescue and try to make headway and post up in a little while. If not, please forward the info on the company from LA @ $300. That would be the only thing I could remotely come close to. Thanks again. Really.
 

DarienR1

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Also, I have found the ddrescue manual @ gnu.org . I found a link to the latest files but they are .gz, .sig, .Lz files. What do those open in, and how do I use them? Also, the listing goes from 1.10 to 1.17 in all the file extensions I just listed. Do I need them all, or just one set? Do the numbers represent the version of the software? There is no real instruction as to how it is laid out; it's just tossed in a ftp directory, they slap you on the ass and wish you good luck...how does one figure this out?
 
Did the drive actually have issues before you put it in the freezer? Just because it's clicking is not an issue on it's own. Clicking and not working is an issue.

Did you simply try the drive as a secondary in a regular desktop computer instead of the USB enclosure?

The issue with the laptop not booting may have been caused by the hard-drive, did you try another drive with it to see if that was it?
 
Solution
I don't know much about this company except that its proprietor goes by the name of "bcometa" at the HDD Guru forum:

http://www.300dollardatarecovery.com/

I would ask him which hardware tools he uses. AIUI, he used to deal with logical recoveries only, but he has now acquired a hardware imager.
 

DarienR1

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Wow, I had no Idea that you guys replied to this. The site does not let me know that you responded, and if I get caught up with a job, days go by until I start to wonder if anyone replied. (As just happened) My point is: I am not ignoring anyone for the record.
As of tomorrow, i'll start going through and trying each suggestion offered an post my results. Thanks!
 


Go to your account and select notification options. I get an email whenever there is a reply to a thread I posted in.
 

DarienR1

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The drive had no previous issues. One day laptop won't start. Pulled drive, and inserted into usb to sata hub, and was able to access drive until I heard the clicks a few days later. Cloned the drive successfully according to software [easeus.com], but now drive is not accessible except for what I mentioned in my initial post. I just got the laptop back from being repaired. New motherboard. Installed drive and though the hdd access light comes on, windows 7 (boot from cd) is unable to detect a drive present.