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BSOD Critical_Process_Died error after installing Windows Updates

Last response: in Windows 8
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May 26, 2014 7:29:48 PM

I've been having a problem lately after installing Windows Updates on my Windows 8.1 64bit PC.

Every time I install the Windows Updates and then restart my PC, I get the BSOD with the error "Critical_Process_Died". The only way I can then use my computer is by refreshing my PC or restoring it to an earlier point in time.

Once I'm able to use it again, I can restart it and use it as much as I like until I install the Windows Updates again. Then the whole process starts again.

I'm not quite sure what to do about this. I'm sure it's one of the updates that are causing the problem but there's 21 updates and I'm not sure how to go about finding out which one is causing the problems.

Any help is appreciated! Thanks!
May 26, 2014 7:34:02 PM

Try whocrashed
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a b * Windows 8
May 26, 2014 7:35:37 PM

Go through Tom's checklist first - http://www.tomshardware.com/forum/261145-31-perform-ste...

That'll double check the basics eg everything is connected OK.

If it'll run long enough, download and run HWInfo - Sensors and post the results - usually 3 screenshots into TinyPic or similar

This'll let us see how the pc is runnnig - temps,voltages, fan speeds, clock speeds, etc
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Related resources
May 27, 2014 9:07:34 AM

i7Baby said:
Go through Tom's checklist first - http://www.tomshardware.com/forum/261145-31-perform-ste...

That'll double check the basics eg everything is connected OK.

If it'll run long enough, download and run HWInfo - Sensors and post the results - usually 3 screenshots into TinyPic or similar

This'll let us see how the pc is runnnig - temps,voltages, fan speeds, clock speeds, etc


I went through the checklist and everything seems to be connected fine.
I download and ran HWInfo and here are screenshots of the results:
http://i62.tinypic.com/wcmz2g.png
http://i57.tinypic.com/16a9rbr.png
http://i59.tinypic.com/2q1tbnn.png
http://i60.tinypic.com/51szus.png

I also ran WhoCrashed and these are the results from that scan:
http://puu.sh/93wiM.png
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a b * Windows 8
May 27, 2014 4:43:32 PM

The HWInfo shows a bas power supply - no 5V measurement, 3.3V at 2.94 - too low and 12V at 8.010V - way too low
What power supply you got? - make and model?

1. Replace the power supply. What graphics card you got? - model?

2. The bug check report give ctitical process died. Could be just the power supply. But also look at -
a. Make sure all updates are installed
b. run an anti-virus/malware scan on your hard drive
c. update graphics card drivers
d. Run the Power troubleshooter and check -

a) Press the ‘Windows + W’ key on the keyboard.
b) Type troubleshooter in the search box and then press enter.
c) Click “Find and fix problems” option from the list appeared in the left side.
d) Under System and Security, click Improve power usage.
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May 27, 2014 5:21:31 PM

i7Baby said:
The HWInfo shows a bas power supply - no 5V measurement, 3.3V at 2.94 - too low and 12V at 8.010V - way too low
What power supply you got? - make and model?

1. Replace the power supply. What graphics card you got? - model?

2. The bug check report give ctitical process died. Could be just the power supply. But also look at -
a. Make sure all updates are installed
b. run an anti-virus/malware scan on your hard drive
c. update graphics card drivers
d. Run the Power troubleshooter and check -

a) Press the ‘Windows + W’ key on the keyboard.
b) Type troubleshooter in the search box and then press enter.
c) Click “Find and fix problems” option from the list appeared in the left side.
d) Under System and Security, click Improve power usage.


I just upgraded my power supply and graphics card a little over a month ago. So it shouldn't be bad, but obviously something isn't working right.

Power Supply - Thermaltake TR2 600W
Graphics Card - Gigabyte Radeon R9 270x (Drivers are up-to-date)

The Power Troubleshooter and the Memory Error Check both found nothing wrong. I'm going to be running a virus scan again just to double check, but I ran one earlier and it seemed to not have worked.

Also, as I mentioned in my first post. This only seems to happen after installing the most recent Windows Updates. Only when I install those can I not restart again.
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a b * Windows 8
May 27, 2014 6:49:26 PM

That power supply is known to have problems. Your one definitely has problems and needs to go. As I said - " 3.3V at 2.94 - too low and 12V at 8.010V - way too low"

For a pc with a R9 270X, you need a psu that will provide 24A on the 12V rail and 500W total minimum. Get a good one, preferably from Tier One - http://www.tomshardware.com/answers/id-1804779/power-su...

When you've fitted a new power supply, let us know how your pc is running. Do another run of HWInfo. There might be other problems.
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May 27, 2014 7:03:14 PM

i7Baby said:
That power supply is known to have problems. Your one definitely has problems and needs to go. As I said - " 3.3V at 2.94 - too low and 12V at 8.010V - way too low"

For a pc with a R9 270X, you need a psu that will provide 24A on the 12V rail and 500W total minimum. Get a good one, preferably from Tier One - http://www.tomshardware.com/answers/id-1804779/power-su...

When you've fitted a new power supply, let us know how your pc is running. Do another run of HWInfo. There might be other problems.


Alright, thank you for your help. When I get the extra money I'll go and buy a better PSU and hopefully that will take care of it.
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May 27, 2014 7:46:44 PM

I like anything made by seasonic, along with most of corsair. Rosewill and antec are both great too, though antec is better. Read reviews before you buy.
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June 3, 2014 9:26:43 PM

i7Baby said:
That power supply is known to have problems. Your one definitely has problems and needs to go. As I said - " 3.3V at 2.94 - too low and 12V at 8.010V - way too low"

For a pc with a R9 270X, you need a psu that will provide 24A on the 12V rail and 500W total minimum. Get a good one, preferably from Tier One - http://www.tomshardware.com/answers/id-1804779/power-su...

When you've fitted a new power supply, let us know how your pc is running. Do another run of HWInfo. There might be other problems.


I bought a new PSU and hooked it all up and I am still running into the same issue. Only after I install the Windows Updates do I get the BSOD. I even did a clean install of Windows 8.1 and it still occurs after I install all of the updates.

Is there a way to tell if one of the updates is conflicting with my hardware?
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a b * Windows 8
June 3, 2014 9:44:16 PM

Post the DUMP file contents
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June 4, 2014 9:39:19 AM

i7Baby said:
Post the DUMP file contents


Where do I find the DUMP file? Sorry, I appreciate your help!
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June 4, 2014 11:05:15 AM

i7Baby said:
Post the DUMP file contents


I looked up on Google and I believe this is the what you're referring to. If not then just let me know.
http://pastebin.com/drYFxEgE
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a b * Windows 8
June 5, 2014 4:41:38 AM

OK - need to relate it to OS. Win 7 64bit?

Post your complete build
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June 5, 2014 8:41:26 AM

i7Baby said:
OK - need to relate it to OS. Win 7 64bit?

Post your complete build


Thanks for all your help, but I'm just fed up with it for now. I went ahead and downgraded back to Windows 7 and everything works fine.

It shouldn't be a hardware issue as I even tried it on a new HDD in a different computer and got the same issues. I'll wait a month or so before updating back to Windows 8.1 again and hopefully it'll be fixed.
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Best solution

a b * Windows 8
June 5, 2014 4:02:46 PM

It'd be interesting to find the difference between the OS that caused your problem.

I can understand though.

Maybe try again down the track.
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