Gigabyte r9 270x 2gb shuts off after starting a game

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sjatkins

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I just bought the r9 270x, and it works fine until I start a game. It appears to turn off after one minute of gameplay, but I can still hear audio and everything else appears to be working. It never gets above 46 degrees before it turns off, so I don't think it is an overheating issue. I have the most recent drivers and have also tried rolling back to a previous version, but the same thing happened.

My specs:

CPU: intel i-7 3770
GPU: gigabyte r9 270x 2 gb
RAM: 8 gb
PSU: antec hcg-620m 620 watts
Mobo: pegatron ipmmb-fm
OS: windows 7 64 bit
Hard drive 1 tb

I also tried it in a different computer with the same psu but a different cpu (amd fx 8320) and mobo (gigabyte ga-970a-d3), and it worked fine. Do I need a new mobo or is there a different issue?
 
Solution
clutchc

Then it sounds like a driver issue. Let Win7 Update locate an AMD driver for it from its database and use that for a while to see if there's any difference.

I'm kind of suspecting that the MB BIOS may be incompatible with that card when the AMD driver is in use, though. Sometimes a BIOS update will fix that issue. But good luck finding a recent BIOS update for an OEM board.
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clutchc

clutchc

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In a different computer, there could be an entirely different software environment that it is working under. Try eliminating a software conflict first.

Run CCleaner and do the Clean and Registry portions both. https://www.piriform.com/ccleaner
Try disabling stuff in your tray that is running in the background (if you have any) that may be conflicting.
If you haven't already, uninstall the gfx driver again and run Driver Sweeper from safe mode (F8). Have it remove any remnants of Nvidia and AMD GRAPHIC drivers it finds. Reboot and install your latest driver for the card and OS. http://www.techspot.com/downloads/4266-driver-sweeper.html

Do you have the latest BIOS for that MB?
 
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sjatkins

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Ran CCleaner, uninstalled drivers, booted in safe mode and ran driver sweeper. Rebooted, installed driver, and rebooted again. Tried to start a game and.... blackscreen. So do you have any other ideas? I do have the most recent BIOS by the way.
 
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clutchc

clutchc

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That MB should be late enough that it should have no problem with the R9-270X. So since the card works fine in another MB, it would seem the problem is the board itself. Or...

Is it possible to run the game(s) in Safe Mode? I know the driver(s) not being loaded may make it fail to run at all, but if it could run and kept running in whatever resolution it can in SM, that would indicate that it is software related rather than hardware.
 
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sjatkins

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The games do run in safe mode, however laggy they are, and the card doesn't crash. What can I do know that we pretty much know it is software related?
 
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sjatkins

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By default do you mean the standard vga graphics adapter that is an option for a driver in device manager? Because if so that works exactly like safe mode, crappy but it runs.
 
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clutchc

clutchc

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Then it sounds like a driver issue. Let Win7 Update locate an AMD driver for it from its database and use that for a while to see if there's any difference.

I'm kind of suspecting that the MB BIOS may be incompatible with that card when the AMD driver is in use, though. Sometimes a BIOS update will fix that issue. But good luck finding a recent BIOS update for an OEM board.
 
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Solution
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sjatkins

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Ok, so the driver Windows had was 13.1, so I let Windows download and install that but it still blackscreened. Should I try to find a BIOS update or am I screwed?

EDIT: My BIOS version is AMI 7.15
 
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dkulprit

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How old is the PSU? You are technically near the threshold for the power. When a game kicks on it's going to up the power draw quite a bit from when you are on the desktop and it's pretty much idle. To me it sounds like a power issue.
 
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sjatkins

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Just got the PSU, the recommended wattage is 500w for the graphics card and I don't come close to using 600w. I am pretty sure it is not the PSU.
 
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sjatkins

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Read previous posts. I put it in a different PC with the same exact PSU and it worked.
 
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clutchc

clutchc

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Have you found a newer BIOS anywhere for that board? If you can find a newer BIOS at HP/Compaq for that board, I would try it, yes.

Since the card works in another PC, works in SM, but fails with the AMD driver... it would lead one to suspect the problem is software or firmware related, not the card itself. What card did you have in before?
 
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sjatkins

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Before I had a nvidia geforce 640, but that was kind of old.

EDIT: HP does not have any BIOS updates for my board.
 
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