installing window 8.1 pro but keeps freezing on 65% and not installing.

Charmaine Ellery

Reputable
May 28, 2014
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Just bought a new computer. Got windows 7 home had 32gb ram but only showed 16gb ram. I went and got windows 8.1 pro so it will show my 32gb ram. Put the disk in starts put the key in and then when it says installing windows 8.1 keeps stopping at 65% and doesn't go further. Can anyone help. Thanks in advance.
 

Assuming you can now see 32Gb in BIOS, i.e. your mobo supports it, did you install to Unallocated Space on your Hard Drive? If not, use Drive Options (Advanced) to delete all partitions until you have only Unallocated Space left, and install, without formatting or creating any partitions. Hopefully that should work...