Need desperate help please, my computer keeps crashing

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samdavies97

Honorable
May 29, 2014
24
0
10,510
This is my pride and joy... AKA The Rig... now every now and then my computer will crash, I will be playing a game (ARMA 3) then about an hour of playing it will freeze the game. However I can still hear the game sounds and hear my friends on team speak. So I go to TAB out and open up team speak, then that will freeze immediately, but I can still move my cursor around. Then I try to open Steam tab and that will also freeze immediately. After about a minute of being froze I can no longer click anything but still move my cursor, the screen will eventually go black, then after about 20 seconds it will go to a blue screen and lots a text will appear but the computer will reboot automatically, I don't have time to read what text appears because it reboots too quickly. Then on reboot it shows a black screen saying "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press any key"
I'm no computer expert but this computer has never had any trouble before and all of a sudden this has occurred. I need some advice on what I can do and why its doing this.

Btw my computer is about 2 years old. Here's my specs;
i7 2700k 3.5Ghz
2x GTX 680 SLI Config
16GB RAM
128GB SSD
1TB Hard Drive
850w PSU
Xonar 5.1 Sound Card
Asus Maximus Extreme Z Motherboard
Samsung Blue-ray drive

Please someone help me I don't want TheRig to die on me. :??:
Thanks Sam
 
Solution
CodenameHaswell
1. Go to Start and type in sysdm.cpl and press Enter
2. Click on the Advanced tab
3. Click on the Startup and Recovery Settings button
4. Ensure that Automatically restart is unchecked
5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
6. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
7. Then wait for the problem to happen again, then post those dump files here.
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plaintuts

plaintuts

Admirable
May 5, 2014
2,856
0
7,460
The rig probably just needs a good cleaning and dust removal from the gpu fans to prevent overheating also the psu and cpu fans.

If you can, you can also re apply thermal paste on the cpu heatsink. You can look for tutorials here on the forums,

Because if the problem persisted after doing all that, then you might have software or component issues.
 
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samdavies97

Honorable
May 29, 2014
24
0
10,510
I have no minidump files CodenameHaswell...
The CPU is watercooled and I have already done a massive clean out of dust yesterday and the CPU and GPU only get to around 60 degrees,70 max when playing games
 
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CodenameHaswell

CodenameHaswell

Honorable
Nov 7, 2013
318
0
10,860
1. Go to Start and type in sysdm.cpl and press Enter
2. Click on the Advanced tab
3. Click on the Startup and Recovery Settings button
4. Ensure that Automatically restart is unchecked
5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
6. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
7. Then wait for the problem to happen again, then post those dump files here.
 
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Solution
S

samdavies97

Honorable
May 29, 2014
24
0
10,510
Ok I have just enabled that. Now I will restart my system and start up Arma. I may have to play it for about 1hr for it to happen. I have also just played BF4 and it didnt happen for a while. Checking my Temps all the time and they are all fine.
 
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CodenameHaswell

CodenameHaswell

Honorable
Nov 7, 2013
318
0
10,860
this guide is for vista, but should work for other versions, maybe the event viewer can help.

Open Computer Management by right-clicking the Computer icon on the start menu (or on the Desktop if you have it enabled) and select Manage. Navigate to the Event Viewer. Note: If you did not disable UAC then you will be prompted to consent to the action you're about to perform. Click Continue. Note: You can also open the Event Viewer by typing Event Viewer in the Search box and pressing Enter, or typing eventvwr.msc in the Run command.
 
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samdavies97

Honorable
May 29, 2014
24
0
10,510


I have reinstalled the latest driver but the problem still persists. I have captured my BSOD and have uploaded it to here http://imgur.com/qmVLS5N Can that tell you anything? I don't know what I'm looking for... I have done a clean out yesterday and may have done something accidentally which may have caused some hardware to not be recognized. But I cannot seem to get into the PSU to clean the dust out as there is a lot of dust inside it. Could that be the issue?
 
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samdavies97

Honorable
May 29, 2014
24
0
10,510
After all this long wait and major hassle. I forgot to post, but finally mid July I sent my Rig off to some expertise and they did many different scans and apparently after then did a factory restore they found that the issue was with the firmware on my SSD. So that needed updating and that actually solved it according to them. But now I have it back after spending alot of money trying to get it fixed but hey. Atleast its solved now and im back up gaming ;)
 
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Scorgelord

Reputable
Oct 5, 2014
1
0
4,510


 
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