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Need desperate help please, my computer keeps crashing

Last response: in Systems
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May 29, 2014 5:01:48 AM

This is my pride and joy... AKA The Rig... now every now and then my computer will crash, I will be playing a game (ARMA 3) then about an hour of playing it will freeze the game. However I can still hear the game sounds and hear my friends on team speak. So I go to TAB out and open up team speak, then that will freeze immediately, but I can still move my cursor around. Then I try to open Steam tab and that will also freeze immediately. After about a minute of being froze I can no longer click anything but still move my cursor, the screen will eventually go black, then after about 20 seconds it will go to a blue screen and lots a text will appear but the computer will reboot automatically, I don't have time to read what text appears because it reboots too quickly. Then on reboot it shows a black screen saying "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press any key"
I'm no computer expert but this computer has never had any trouble before and all of a sudden this has occurred. I need some advice on what I can do and why its doing this.

Btw my computer is about 2 years old. Here's my specs;
i7 2700k 3.5Ghz
2x GTX 680 SLI Config
16GB RAM
128GB SSD
1TB Hard Drive
850w PSU
Xonar 5.1 Sound Card
Asus Maximus Extreme Z Motherboard
Samsung Blue-ray drive

Please someone help me I don't want TheRig to die on me. :??: 
Thanks Sam
May 29, 2014 5:53:10 AM

Do you have any crash dump files in C:\windows\Minidump? If not I can help you set up your system to record these events.
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May 29, 2014 6:07:36 AM

The rig probably just needs a good cleaning and dust removal from the gpu fans to prevent overheating also the psu and cpu fans.

If you can, you can also re apply thermal paste on the cpu heatsink. You can look for tutorials here on the forums,

Because if the problem persisted after doing all that, then you might have software or component issues.
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May 29, 2014 6:46:00 AM

I have no minidump files CodenameHaswell...
The CPU is watercooled and I have already done a massive clean out of dust yesterday and the CPU and GPU only get to around 60 degrees,70 max when playing games
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May 29, 2014 7:54:22 AM

1. Go to Start and type in sysdm.cpl and press Enter
2. Click on the Advanced tab
3. Click on the Startup and Recovery Settings button
4. Ensure that Automatically restart is unchecked
5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
6. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
7. Then wait for the problem to happen again, then post those dump files here.
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May 29, 2014 8:21:41 AM

Ok I have just enabled that. Now I will restart my system and start up Arma. I may have to play it for about 1hr for it to happen. I have also just played BF4 and it didnt happen for a while. Checking my Temps all the time and they are all fine.
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May 29, 2014 8:31:49 AM

Alright, let me know when something happens, and ill be glad to help :) 
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May 29, 2014 8:33:09 AM

Once it crashes will the files just be saved into the MiniDump location. Then once I reboot my computer do I just find the files and copy and paste them here?
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May 29, 2014 8:47:35 AM

It has just crashed, I have checked to find C:\windows\Minidump and when I open C:\windows i cannot find Minidump? What can I do?
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May 29, 2014 9:58:14 AM

hmm, thats odd, I have a minidump but nothing is in it. What windows are you running?
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May 29, 2014 10:00:54 AM

this guide is for vista, but should work for other versions, maybe the event viewer can help.

Open Computer Management by right-clicking the Computer icon on the start menu (or on the Desktop if you have it enabled) and select Manage. Navigate to the Event Viewer. Note: If you did not disable UAC then you will be prompted to consent to the action you're about to perform. Click Continue. Note: You can also open the Event Viewer by typing Event Viewer in the Search box and pressing Enter, or typing eventvwr.msc in the Run command.
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May 29, 2014 10:03:39 AM

I'm running Windows 7 Ultimate
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May 29, 2014 10:08:32 AM

Also, this kinda sounds like a driver issue, or GPU issue. Have you tried reinstalling your nvidia drivers, and updating to the latest update?
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May 29, 2014 10:15:31 AM

Nope, I have recently updated them but I will try and reinstall them now.
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May 29, 2014 12:39:39 PM

CodenameHaswell said:
Also, this kinda sounds like a driver issue, or GPU issue. Have you tried reinstalling your nvidia drivers, and updating to the latest update?


I have reinstalled the latest driver but the problem still persists. I have captured my BSOD and have uploaded it to here http://imgur.com/qmVLS5N Can that tell you anything? I don't know what I'm looking for... I have done a clean out yesterday and may have done something accidentally which may have caused some hardware to not be recognized. But I cannot seem to get into the PSU to clean the dust out as there is a lot of dust inside it. Could that be the issue?
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