New RAM, old mobo

XFA24 · May 30, 2014

Okay so let me first tell what my computer is currently made of and the year of purchase

Motherboard: ASUS P7H55-M LX(2011)
CPU: Intel Core i3 550(2011)
RAM: 1x 4GB G. Skill Ripjaws DDR3 1333(2013)
GPU: Sapphire Radeon HD 7770 OC Ed(2014)
PSU: Seasonic M12II 620W Bronze(2014)
OS: Windows 7 Ultimate 64-Bit(2011)

So yesterday I bought another stick of the SAME(same product code, same specs) ram so to make it 2x 4GB

First test: Both old and new rams are inserted

Result: Reboots before reaching the mobo logo boot up(BIOS is not accessible)

Second test: new ram only inserted

Result: Reboots on windows logo(the windows starting logo)

I can assure you that both of the ram slots are working because I tried inserting my old stick of ram on both slots and resulted in a successful boot up

And my BIOS is up to date

So do you guys think that the new ram is incompatible with my mobo?

Or is the new ram just faulty?

Thanks in advance

SHADE117 · May 30, 2014

did you check the mobos manual to see if your ram clocks are compatible (and size) also you should put both sticks into the blue slots not one blue one black

fricklesmn · May 30, 2014

Hello,

If part number/specs are identical and old module works fine, new one doesn't in any slot(s) it would make me think the new module is faulty, return/RMA for a replacement

XFA24 · May 30, 2014

Its the same exact same ram like the old one

The old one works perfectly

The old ram even passed memtest86

While the new ram is stuck on 14% progress of test 1, and 0% Pass progress

fricklesmn · May 30, 2014

SHADE117 :

His Mainboard only has 2 sockets, so that eliminates your query...and he already has 1 module which works fine, so installing a 2nd "identical" module should be no issue

i7Baby · May 30, 2014

It can't be compatible if its the same as the original stick.

I have a feeling that the new stick is faulty. Is it brand new?

If you take out your old one and just put the new one in its place, does it work OK?

Try Memtest (downloads to a usb that runs without the OS running) with both sticks plugged in plugged in.

XFA24 · May 30, 2014

When I tried asking for a replacement, they first tested it and told me that its working fine(they used memtest86 to test it)

I didnt even see that it passed the test
They just told me it passed

But when I tested it when I got home, it's stuck at 14% on test 1

SHADE117 · May 30, 2014

fricklesmn :

oh ok I read the question wrong... and a quick google search showd a mobo with 4 slots, sorry

swifty_morgan · May 30, 2014

link old ram - link new ram.

and I have gotten ram bad out of the package before.

fricklesmn · May 30, 2014

You tried returning to place of purchase or RMA'ing through G.Skill? If the former, contact the latter and initiate a RMA

i7Baby · May 30, 2014

So - if it doesn't pass memtest then its faulty - return it for a refund or replacement.

Was it new?

XFA24 · May 30, 2014

So are you saying that I cant run both sticks at the same time?

Yes the new stick is brand new, I just bought it yesterday

fricklesmn · May 30, 2014

Your mainboard supports 8GB total (2x4GB) at 1333Mhz so yes its compatible..

You have a bad RAM stick, simple as that...again Return or RMA

Good Luck!

XFA24 · May 30, 2014

Can I run both the old and new sticks at the same time? Given that both sticks are of the same model and only differs by age?

i7Baby · May 30, 2014

No you can't because the new ram stick is faulty.

XFA24 · May 30, 2014

If it isnt faulty I mean

i7Baby · May 30, 2014

If it's not faulty then it should work.

XFA24 · May 30, 2014

Alright thanks guys

New RAM, old mobo

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