Sign in with
Sign up | Sign in
Your question
Solved

Internet Explorer error c:\Windows\system32\inetcpl.cpl

Last response: in Windows 7
Share
May 30, 2014 8:03:15 AM

Each time a particular user goes to open internet explorer. The person gets an error box of RunDLL There was problem starting C:\Windows\system32\inetcpl.cpl The operating system cannot run %1. Another thing that happens is the download box appears. So she gets that error and the download box when the user try's to open up internet explorer. I was able to transfer Firefox to her computer. And she is able to use Firefox just fine. I also tried searching inetcpl.cpl and the search box of the computer. And nothing will open. I searched inetcpl.cpl and it opens up fine on my computer. But i am a admin on my computer. That user is a slandered user on that computer.

The person that is having issues is using
Windows 7
Internet explorer 11 I believe. But i know it's at least internet explorer 10.

Best solution

a b $ Windows 7
May 30, 2014 8:10:05 AM

that was caused by a recent windows update kb2964358 and seemed to only affect people on ie9 on windows 7. you will have to uninstall ie9 from add remove programs / show installed updates and then update it again. I would block the update if they need to use ie9 or upgrade to 10 or 11
Share
May 30, 2014 8:12:32 AM

the great randini said:
that was caused by a recent windows update kb2964358 and seemed to only affect people on ie9 on windows 7. you will have to uninstall ie9 from add remove programs / show installed updates and then update it again. I would block the update if they need to use ie9 or upgrade to 10 or 11


Interesting. I will have to double check on that. And then try it. Thanks for the tip. I will let yo know if it works.
m
0
l
Related resources
a b $ Windows 7
May 30, 2014 8:15:44 AM

There are two Windows updates that may have caused this error:
- KB2820197
- KB2847204

Try uninstalling them and rebooting - then check to see if it works.
m
0
l
June 5, 2014 7:03:29 AM

the great randini said:
that was caused by a recent windows update kb2964358 and seemed to only affect people on ie9 on windows 7. you will have to uninstall ie9 from add remove programs / show installed updates and then update it again. I would block the update if they need to use ie9 or upgrade to 10 or 11


That was it. I thought she had ie10. But she did have ie9. Soon as i upgraded IE. She works fine. And the word put is it solved her problem for outlook. So thanks a lot for the tip.
m
0
l
!