Internet Explorer error c:\Windows\system32\inetcpl.cpl

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CisloIT

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Nov 12, 2013
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Each time a particular user goes to open internet explorer. The person gets an error box of RunDLL There was problem starting C:\Windows\system32\inetcpl.cpl The operating system cannot run %1. Another thing that happens is the download box appears. So she gets that error and the download box when the user try's to open up internet explorer. I was able to transfer Firefox to her computer. And she is able to use Firefox just fine. I also tried searching inetcpl.cpl and the search box of the computer. And nothing will open. I searched inetcpl.cpl and it opens up fine on my computer. But i am a admin on my computer. That user is a slandered user on that computer.

The person that is having issues is using
Windows 7
Internet explorer 11 I believe. But i know it's at least internet explorer 10.
 
Solution
the great randini
that was caused by a recent windows update kb2964358 and seemed to only affect people on ie9 on windows 7. you will have to uninstall ie9 from add remove programs / show installed updates and then update it again. I would block the update if they need to use ie9 or upgrade to 10 or 11
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the great randini

the great randini

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Dec 23, 2011
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that was caused by a recent windows update kb2964358 and seemed to only affect people on ie9 on windows 7. you will have to uninstall ie9 from add remove programs / show installed updates and then update it again. I would block the update if they need to use ie9 or upgrade to 10 or 11
 
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CisloIT

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Nov 12, 2013
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Interesting. I will have to double check on that. And then try it. Thanks for the tip. I will let yo know if it works.
 
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CisloIT

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Nov 12, 2013
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That was it. I thought she had ie10. But she did have ie9. Soon as i upgraded IE. She works fine. And the word put is it solved her problem for outlook. So thanks a lot for the tip.
 
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dlong79

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Sep 30, 2014
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randini nailed it on the head: I had a similar problem: I would try to launch IE 8 on my Win7 machine and it would open then close, and then try to ask me to download or save my homepage. Internet Options (a.k.a., inetcpl.cpl) would also not open.

I tried everything aside from turning my machine upside down and shaking it violently (that didn't work either, btw). Finally stumbled upon this post and found the kb2964358 update in my list of "Installed Updates". Uninstalled it and then tried to launch IE 8. Works like a charm.

Now I can finally get back to my Firefox...sheeesh...

Thank you so much for your post.
 
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Karen_62

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Aug 26, 2016
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I have Windows 7 and IE11...and that little nagging note. Should I attempt your solution on W7IE11?
Thank you...
 
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ohados

ohados

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Mar 8, 2012
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Thank you!!!!!!

Been wrecking my brain about this in 2021... Apparently there was a similar KB that screwed it up...

Everywhere I looked I saw to reinstall Internet Explorer... Or one site was smart enough to suggest that this is a maleware...

Thanks again :) !!!
 
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