- Nov 1, 2013
- 178
- 0
- 10,760
Hi, guys. My skype installed on a laptop was recently working fine until it tried to update(6.16.xxxx) itself this morning. During the update - it caused my unit to crash and report some codes on the blue screen.
I tried to un-install and re-install it again, but it still ended with a crash during its installation.
Can anyone help me on this?
Here's some additional information about the crash:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880049B015A
BCP3: FFFFF88002975CF0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I tried to un-install and re-install it again, but it still ended with a crash during its installation.
Can anyone help me on this?
Here's some additional information about the crash:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880049B015A
BCP3: FFFFF88002975CF0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
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