BSOD System Service Exception HELP

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VeryTired1

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May 31, 2014
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So, since last weekend, I've been getting these random BSODs with the System Service Exception error. With multiple attempts at fixing, including using Norton Antivirus, Rolling my system back (which was a temporary fix), and Intel sending me new Video Drivers on coincidence, another blue screen took place tonight. (the first one since Tuesday) Everything is fine on Safe Mode, but I urgently need help. Here are my minidump files:

https://drive.google.com/file/d/0B-OpUf3aJ-jGQW9XRGJaVlI3elE/

https://drive.google.com/file/d/0B-OpUf3aJ-jGeHc1R2lWUXVuUVE/

https://drive.google.com/file/d/0B-OpUf3aJ-jGa3VsRkZZMlY4RW8/





 
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junkeymonkey

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Nov 11, 2013
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you got some compatabilty issue ... could start with a bios that needs updating or as simple as a driver needs to be removed and reinstalled or updated or wrong one. best to go back to when this started and look at changes that were made around that point and look at them --- was there a windows update- did you install a program- did you update a driver and so on

one thing it looks to me it may be vid-card driver related is this a AMD card you use ?? list your system specs.. motherboard cup OS and so on
 
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VeryTired1

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May 31, 2014
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Here are my PC Specs:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HAYDEN-HP
System Manufacturer Hewlett-Packard
System Model Presario CQ57 Notebook PC
System Type x64-based PC
Processor Intel(R) Celeron(R) CPU B800 @ 1.50GHz, 1496 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.36, 12/15/2011
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Hayden-HP\Hayden
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.85 GB
Available Physical Memory 828 MB
Total Virtual Memory 3.71 GB
Available Virtual Memory 2.74 GB
Page File Space 1.85 GB
Page File C:\pagefile.sys
 
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junkeymonkey

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Nov 11, 2013
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well to start its hp them typs of prebuilt computers are not like the ones we use due to hp cause hp will use a locked bios and like the intel updates it may not except them if not from hp themselves as you can see
BIOS Version/Date Hewlett-Packard F.36, 12/15/2011

so hp wrote its own bios and you will have to conform to it

i now dont know what to say on this now cause anything i tell you can be wrong and wount work with the hp bios

sorry
 
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VeryTired1

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May 31, 2014
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A new bluescreen took place earlier when I tried to open Skype. Here is the info from the .dmp file:


==================================================
Dump File : 053114-29530-01.dmp
Crash Time : 5/31/2014 4:56:28 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0461a15a
Parameter 3 : fffff880`09d84df0
Parameter 4 : 00000000`00000000
Caused By Driver : ks.sys
Caused By Address : ks.sys+1a15a
File Description : Kernel CSA Library
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\053114-29530-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 279,480
Dump File Time : 5/31/2014 4:57:40 PM
==================================================
 
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bodge247

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Mar 19, 2013
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I don't know much about this so someone correct me if I'm wrong, but I kept getting BSOD and after a few days of searching I came to find that it was a hardware issue not a software issue and I took out one of my sticks of RAM and my BSOD has never come back since. It was the RAM messing my PC up. Like I said I don't know much but you could give it a shot
 
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junkeymonkey

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Nov 11, 2013
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well it could be makes sense ... will each stick work on there own? or is it just one of the 2 sticks work?.. slot failing? stick went bad? or some hardware issue causing this?? but still remember your not dealing with a custom board or build its just a hp [buy it -use it as is - starts having issues or gets old/out dated - throw in trash- buy new one
 
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VeryTired1

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May 31, 2014
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I plan on using MemTest and Driver Verifier to find out what issue is, because yes, I fear this may be a RAM issue. Not sure when I'll have time to do this (maybe Thursday?) but I will keep you guys posted. Thanks for all the help. More possible solutions would be appreciated.

Mainly these blue screens appear when attempting to open Skype, but they have also appeared when using my Torch Browser. So, this could just be a Skype issue, but I'll continue to test this week. I'll keep you guys posted.
 
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junkeymonkey

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could be remove the programs the cause the issues and see if the issue still reoccurs if not then it may have been the program. like folks using google chrome and have issues they get rid of chrome and the issues went away.. but one thing for sure you getting to learn some good trouble shooting over this ..
 
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VeryTired1

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May 31, 2014
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Exactly, I'll test multiple programs when I get home and I'll mess around with Skype. As of right now, Skype is the only thing causing the BSOD. It could still be a memory issue, especially if multiple programs cause the BSOD. At least the blue-screen isn't so random anymore.
 
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VeryTired1

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May 31, 2014
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4,510
Messing around w/ Skype right now and Windows is now calling Skype an "Incompatible Application." So, I'm going to uninstall and reinstall Skype and see if I can get it up and running again. As of right now, Skype is the only application that causes this error. I'll give you guys an update later tonight.
 
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VeryTired1

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May 31, 2014
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4,510
Well bad news, it's definitely Skype. I deleted Skype and attempted to reinstall it, and during that process, another BSOD. My computer restarts, and when I get to the desktop, another BSOD. I'm in Safe Mode right now and everything works fine. I really would like to use Skype, but I guess I will have to do without it. I'll give another update later.
 
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