WD HDD Not recognized new computer

Mattlrsn47 · May 31, 2014

Ok so I just built a custom computer build and everything works great... Until I turned on the computer to install windows.7 and my WD 1tb black series hard drive didnt even show up on the computer. And now im stuck with a brick. Is this shit defective or what. Someone help me please

mazooni · May 31, 2014

You sure you plugged the sata connector in the appropriate spot? Did you plug in the serial ata cable?

koreanoverlord · May 31, 2014

Try this: http://www.hgst.com/support/faqs/my-external-hard-drive-not-recognized-my-computer

mickypheonix · May 31, 2014

hi Mattlrsn47
try this ,
right click my computer /manage/disk management
this will show every HDD hooked up to your pc , if it is in there , right click on the drive /change drive letter and paths - see if it shows up

kenrivers · May 31, 2014

When you day it doesn't show up in the computer do you mean you can't see it in the BIOS? Have you tried rechecking the data connections on both the drive and motherboard as well as the power connection?

mazooni · May 31, 2014

Sounds like he is checking in bios because he doesn't have an OS installed yet. "Until I turned on the computer to install windows.7"

Mattlrsn47 · May 31, 2014

I dont have an OS installed yet. THATS WHAT IM TRYING TO DO. Im trying to instal an OS with this hard drive and its not showing up. I used another hard drive and it worked. To bad I got an error. What gives?

Mattlrsn47 · May 31, 2014

I really dont think you guys understand. I cant use "my computer" I have no operating system. I cant get past the windows 7 instalation because I have "no connected hard drive"

kenrivers · May 31, 2014

It could be that you have a dead drive. Though rare it's possible that is the problem. One way to test it is to connect it as an external drive on another computer and see if it is recognized there. You wouldn't have to buy and external enclosure as you could test with a SATA to USB cable. If the drive is recognized on another computer you could try formatting it and then reinstalling it and trying again.

mazooni · May 31, 2014

Mattlrsn47 :

I understand. If another drive is working than it is probably a defective drive but make sure before returning it to look at a video on how to install your drive, might be there is a possibility that you are installing it wrong. Also try plugging it in from a different sata port on your motherboard maybe the port is defective.

Mattlrsn47 · May 31, 2014

What do you mean instaling it wrong? I dont understand what the problem is. Is there a way I can find the HDD in the bios or something?

kenrivers · May 31, 2014

What motherboard are you using? If you will provide the maker and model number it will help with finding out more about the BIOS.

mazooni · May 31, 2014

No it should be directly under the boot devices in bios. Can you send picture of the cables plugged into your drive. It is most likely the drive is defective but want to make sure before returning. Don't want to buy a new drive and see it is not working for the same reason.

Mattlrsn47 · May 31, 2014

It is not a cable issue. I tried the barracuda seagate 500 gb and it worked fine till I got a 0xe0000428 error when instaling windows 7. How convenient right? I have a m5a99x asus motherboard.

Mattlrsn47 · May 31, 2014

Here is another eeird thing. It never seems to be spinning with my new computer but when I connected it to my old hunk of garbage computer I could hear it spinning. Im honestly confused. I really dont want to buy abnew hdd

mazooni · May 31, 2014

If other drives are working fine then it is the drives issue not the motherboard.

Mattlrsn47 · May 31, 2014

Ok so scrap the hdd and buy a new one?

kenrivers · May 31, 2014

To enter the BIOS during POST you need to press the del (delete) key. Link to manual (EVO version of motherboard): http://dlcdnet.asus.com/pub/ASUS/mb/SocketAM3+/M5A99X_EVO/T6411_M5A99X_EVO.zip

Manual for EVO R2.0: http://dlcdnet.asus.com/pub/ASUS/mb/SocketAM3+/M5A99X_EVO_R2.0/E8044_M5A99X_EVO_R2.pdf

mickypheonix · May 31, 2014

sounds very much like a defective drive , i have had drives brand new D.O.A. dead on arrival before , it does happen
do you have a friend with a pc or another computer you can hook the drive up to , to see if it is dead ?

mazooni · May 31, 2014

mickypheonix :

Just like mickypheonix said, try the drive on a different pc. I have had a defective drive before, it happens. In the end you will likely have to buy a new drive.

mickypheonix · May 31, 2014

if the drive is new you should have no problems getting a change over replacement

mazooni · May 31, 2014

mickypheonix :

Depends on where you buy if from. Sometimes customer support isn't very nice haha.

mickypheonix · May 31, 2014

try the drive on another pc , if it is not recognized i would say it is dead , if so contact the supplier you got it from and ask if it is possible to exchange it , hopefully they are good people and will replace the defective drive

WD HDD Not recognized new computer

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