Asus Z97-PRO - Single USB Port Not Working

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Djehuty

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Jun 17, 2011
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Greetings,

I'm currently attempting to install Windows on my newly-constructed computer, built around an Asus Z97-PRO motherboard. When the time came to enter my name, I tapped away at the keyboard, and nothing happened. I tried switching the mouse and keyboard around, to see whether it was the device or the USB port, and in this one USB port the mouse is also dead.

Is there any way to cure a non-functioning USB port? If not, can I replace it? I'll RMA the motherboard if I must, but in truth I'd really rather not. It would be a monstrous pain to have to tear this thing down and build it back up again.

Any suggestions? Or is an RMA the only option?
 
Solution
Tradesman1
Have you gotten installed yet? If so get all the Win updates and also go to the mobo website and get all the latest drivers there, if after updating all the drivers the individual is still dead to all, then would RMA the mobo
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Tradesman1

Tradesman1

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Jun 5, 2013
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Have you gotten installed yet? If so get all the Win updates and also go to the mobo website and get all the latest drivers there, if after updating all the drivers the individual is still dead to all, then would RMA the mobo
 
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Solution
md1032

md1032

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Dec 31, 2007
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Unfortunately it sounds like you have to RMA the motherboard to me, but as Tradesman1 stated, investigate installing up-to-date drivers from the mobo manufacturer first, especially if you are currently using USB 3.0 ports...they can be finicky.
 
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Djehuty

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Jun 17, 2011
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I'm picking the "install drivers" answer as the solution, but it still seems strange to me. It was a standard USB port, not USB 3.0. It absolutely did not work, even though I moved, removed, reseated, and so forth. Windows 7 definitely has USB 2.0 support, and there were no special drivers for that on the install CD. Nonetheless, whether it was from a Windows update or from the addition of the USB 3.0 drivers, this morning the dratted thing works just fine.

Thank you for the assistance! I did not think that a software problem could cause a single USB port to stop working, when all the others operate normally. Strange are the ways of Windows PCs. :)
 
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