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sapphire r9 290x freezing pc

Last response: in Graphics & Displays
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May 31, 2014 5:43:28 PM

I just bought a sapphire tri-x r9 290x and it randomly freezes my PC totally, cant use mouse keyboard, have to hard restart. Ive tried different drivers, put a bigger Psu in updated mobo bios. No luck at all.

asus m5a88-v evo
16gb ripjaw ddr3 ram
thermaltake smart m850w
amd fx 6100

wondering if there is anything else to try or upgrade or if i need to RMA

More about : sapphire 290x freezing

May 31, 2014 5:57:32 PM

The most common issues that result in a freeze are an inadequate power supply, a driver issue , and a memory issue. Try re-seating the RAM. Remove each RAM stick ,clean the contacts , blow out the slot, and then reinstall the stick. I would also run memtest.

Here are a couple of check lists that cover the common PC problems.

http://www.tomshardware.com/faq/id-1893016/post-system-...

http://www.tomshardware.com/faq/id-2041564/troubleshoot...
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May 31, 2014 6:12:18 PM

I could also be just a faulty graphics card. Try switching to just the integrated graphics (with the card removed). If it boots fine that is an indication that it may be the graphics card itself. Another graphics card will also help narrow it down.

You already replaced the power supply?
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May 31, 2014 6:18:17 PM

yea i replaced the psu, Pc runs fine with my old VGA in it. thats what im currently using
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May 31, 2014 6:21:57 PM

Then I would RMA the new graphics card.
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June 13, 2014 6:29:58 AM

Got the replacement. Still freezing. It will run without freezing with CCC uninstalled forced constant voltage and ulps disabled.

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June 13, 2014 8:09:55 AM

When you put in the "new" 850 watt power supply, did you change out all of the PSU cables? If you have other combinations of PSU cables for the GPU, switch them out.


Uninstall the graphics card driver using DDU utility, then load latest Sapphire
R9-290x driver.

Run memtest on the RAM.

The last idea is to switch out the power supply with a working 850 -1000watt power supply to eliminate the possibility that the 850 watt power supply isn't putting out the correct watts. Alternatively, take it to a PC repair shop and have them test the power supply.
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June 13, 2014 9:37:04 AM

Yea. I started with a cooler master 750w and I've tried 2 brand new m850ws. All new cables. I will redo the drivers and run memtest again. I'll let you know how that goes. I'm not gonna give up just trying to keep narrowing everything down. Worse case Im thinking I'll keep the card and upgrade this PC more or build a new rig and use it.
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June 13, 2014 1:24:34 PM

I have been thinking about your problem. You stated that a less powerful card works great. I assume that you are using the same motherboard slot for both cards. Also, I assume that all other components (RAM, PSU, Motherboard, CPU, CPU Cooler, Case) are the same for both graphics card.

From what I know of the R9-290X, it is very power hungry and it generates a lot of heat relative to other graphics cards. Apart from that, it operates as any other graphics card.

http://www.sapphiretech.com/presentation/product/?cid=1...

System Requirements

PCI Express® based PC is required with one X16 lane graphics slot available on the motherboard.
1X75 Watt 6-pin PCI Express power connector is required.
4096MBMinimum of system memory.
Installation software requires CD-ROM drive.
DVD playback requires DVD drive.
Blu-ray™ / HD DVD playback requires Blu-ray / HD DVD drive.
750 Watt Power Supply is required.
1X150 Watt 8-pin PCI Express power connector is required.
64-bit operating system highly recommended
A display with digital input (HDMI, DisplayPort or DVI) is required

From your statements, it appears that you meet those system requirements. The power requirement is higher than your other graphics card. I have asked you to verify the power supply wattage. The heat output is higher than your other graphics card. What are your temperatures (GPU,CPU, Motherboard) when the freeze occurs? Is it too high?

Have you preformed memtest on the RAM to verify that you meet the memory requirement?

Have you installed the correct driver? Is that driver recognized in your operating system? Is the R9-290X present in your Windows Device Manager and in your BIOS? Is the the PCI Express x16 slot designated as your graphics source?
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