Random reboots, need help discarding posibilities of what might cause them.

bmblues · May 31, 2014

This is the thing, I have this desktop computer which has been upgraded to Win 8.1 recently (around a month ago) and now suddenly reboots without any BSOD but the problem comes from further back.
First I had Win7 with a old cpu which was from 2007, upgraded the Motherboard+Ram, Processor but I run out of budget to buy anything else (including video card and a bigger power source), I sticked around with this until april because the computer started to randomly reboot, I blamed the power source and replaced it right away then i upgraded my OS to Win 8.1. During this time I had two BSOD (SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNLOAD & CRITICAL_PROCESS_DIED) the first one seemed to go resolved updating my BIOS firmware but the second one couldn't find any reason for it and left it there. Now, a few days ago the computer started to reboot but without any message, I tried checking my ram but it's totally fine, my security center told me to install my chipset driver and i did it but the problem persist, the reboot can happen at any time, even if i'm at the startup it reboots again, I'm missing a driver, the apci (ACPI\INT33A0\0) related one and i'm trying to resolve that issue while I'm writing this post.

In where should I look now?

My specs:
Processor: Intel Pentium CPU G2030 @ 3.00GHz
(There's no video card I use the Intel Graphics)
CPU/Microcode: 306a9/15
Ram: Kingston DDR3 PC3-10600 1333MHz (4GB)
Motherboard: MSI® M/B Intel H61M-P20 G3 A/L/V (1155)
Samsung HD161H (160.0 GB)
Windows 8.1

i7Baby · May 31, 2014

You need to post your whole build, not just part of it.

What cpu temps are you getting?

Go through all the devices in Device Manager and check they're working. Check that their drivers are up to date.

Run Checkdisk

Run an anti virus scan.

bmblues · Jun 1, 2014

i7Baby :

My CPU temperature are 21ºC to 27ºC (70ºF - 77ºF)
My HD seems to be fine according to chkdsk
The only missing driver it's the apci one, the rest are all updated.
The scan doesn't show any threats.

i7Baby · Jun 1, 2014

Can you fix the missing driver?

What power supply?

What video card?

bmblues · Jun 1, 2014

i7Baby :

I'm not sure where i can find the missing driver, most of the sites provides me with it but just for other brands rather than i need, so yeah i can't fix the missing driver
I just bought a microlab of 650w power source, the last one was 300w
I'm currently running all with the Intel Pentium Processor graphics (Intel® Pentium® Processor G2030
(3M Cache, 3.00 GHz) 650Mhz), fully updated drivers.

i7Baby · Jun 1, 2014

Can you get Windows to find the driver? What is the device make and model?

Make sure you've got a good power supply - http://www.tomshardware.com/answers/id-1804779/power-supply-unit-tier-list.html#13224310

i7Baby · Jun 1, 2014

Will this help - http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Any-driver-for-Unknown-Device-in-Windows-8-ACPI-INT33A0/td-p/2204573 ?

bmblues · Jun 1, 2014

i7Baby :

great, now let's see if that actually resolves the issue, if not i'll post again then.

bmblues · Jun 1, 2014

Nothing changed since i updated the drivers, it keeps rebooting without warning, where should do i look now?

i7Baby · Jun 1, 2014

Go through Tom's checklist - http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems

If that doesn't work, we need to swap out bits

Did you run an anti-virus scan?

bmblues · Jun 3, 2014

i7Baby :

Took the whole afternoon checking it but at least I know it's all correctly connected like the guide says, I tried using the paperclip trick and the systems remains fine.
I ran one and I did it again and it seems fine also.

i7Baby · Jun 3, 2014

I'm still interested in that power supply.

Can you download and run HWInfo - Sensors and tell me what readings you're getting for 12v, 5v and 3.3v?

bmblues · Jun 3, 2014

i7Baby :

+5V = Current: 5.087V, Minimum: 5.045V, Maximum: 5.129V, Average: 5.091
+12V = 12.232V, 12.232V, 12.248V, 12.382V
+3.3V = 3.344V, 3.328V, 3.264V, 3.260V.
PD: even in safe mode doesn't remain idle, i noticed that there's times
where the computer can stay idle even if i'm playing/browsing but then reboots and enters in almost
a loop of entering to the login screen and rebooting

i7Baby · Jun 3, 2014

OK - the power supply is OK. Not great but OK. They should be within 0.2v of their target value.

Can you do a bios/cmos reset?

Can you post your DUMP file - in c:\ ?

bmblues · Jun 3, 2014

Done but didn't male any changes, the system keeps rebooting.
If i manage to run windows at this rate i'll try but i'm not sure how to properly post a dump file here.

i7Baby · Jun 3, 2014

Its a text file - just copy and paste

bmblues · Jun 3, 2014

i7Baby :

==================================================
Dump File : 051814-65468-01.dmp
Crash Time : 18/05/2014 15:41:52
Bug Check String : CRITICAL_PROCESS_DIED
Bug Check Code : 0x000000ef
Parameter 1 : ffffe000`660db080
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+153fa0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051814-65468-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9600
Dump File Size : 285.240
Dump File Time : 18/05/2014 15:43:25
==================================================

==================================================
Dump File : 051114-22015-01.dmp
Crash Time : 11/05/2014 13:38:30
Bug Check String : SYSTEM_SCAN_AT_RAISED_IRQL_CAUGHT_IMPROPER_DRIVER_UNLOAD
Bug Check Code : 0x000000d4
Parameter 1 : fffff800`bc4056a0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff801`5fcd7b3c
Caused By Driver : hal.dll
Caused By Address : hal.dll+7410
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051114-22015-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 9600
Dump File Size : 285.240
Dump File Time : 11/05/2014 13:39:25
==================================================

i7Baby · Jun 3, 2014

Try - http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen-errors

bmblues · Jun 3, 2014

The computer keeps rebooting even if i have the last updates installed.

i7Baby · Jun 4, 2014

Remove the hard drive, put it in another pc and do the updates?

Maybe also do a Checkdisk on it too.

Maybe even a Windows re-install.

bmblues · Jun 7, 2014

i7Baby :

I added a new HD, did a windows install with all and updates on it and still reboots just like before.
I started thinking of some electric issue but then all my other electrodomestic wouldn't work so I'm stuck here.

i7Baby · Jun 7, 2014

Can you download and run Memtest? It'll run without you OS running.

If no success, probably time to swap out bits.
Your HDD should be OK per Checkdisk
Your ram per Memtest
Your psu per HWInfo
Try a graphics card swapout.

Random reboots, need help discarding posibilities of what might cause them.

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