Need help troubleshooting computer problem

Cznielsen

Reputable
Jun 1, 2014
3
0
4,510
First off, I have a 256 GB OCZ Vertex 4 as my boot drive. Besides that I have a 2TB WD black caviar as my secondary drive and a 1TB green caviar as a tertiary one I don't really use.

I am sorry if this is the wrong place I am posting this (or even wrong forum), if it is please redirect me to the right one.


A couple of days ago, everything worked fine and I had no problems.

I had bad performance in one of my games, so I chose to install the latest drivers from Nvidia (and at the same time wipe the old ones). Something went wrong and my PC froze, so I had to restart it. From that moment, the computer was slow - really slow. Booting used to take around 20-30 seconds, but now it takes around 5-10 minutes. When I finally access windows, even the smallest thing - like opening Windows explorer, or even firefox will make the computer freeze.

At first I thought it was a recent software problem, so I made the windows 8 boot into safe mode, but still the same problem. I tried restoring Windows to different points, even to a whole month ago but to no avail.

Maybe a hardware problem then? I opened my PC to make sure nothing was loose. I reslotted all the ram, tightened all the plugs. Unfortunately my computer wouldn't even make it to the bios-splashscreen after that. After fiddling with the RAM cards I finally made it boot again, still slow as ever though. I tried booting with only 2 RAM cards (8GB, 4 cards total), all different combinations - still nothing.

I tried to deplete the motherboard battery of power (to kill the restart loop), by removing the battery and then loading up bios and setting it to optimized settings. I did kill the restart loop, but the PC is still slow. I found that using fail-safe settings in bios reduced the Windows loading time by a slight amount, but still 4+ minutes.

Then I thought it might be a storage problem. I bought HD Tune and began checking my disks for errors.

My SSD (where Windows 8 is installed) went through it fine. 0 damaged blocks. S.M.A.R.T scan showing all ok.

My 2TB Black caviar is a whole different story. I am halfways through scan (2 hours and counting), and so far is shows 13% damaged blocks, and S.M.A.R.T scan showing 1 warning at the "Current Pending Sector (C5)". I believe that this may be a faulty cable (hopefully), but I cannot stop the error scan. If the drive is damaged could this be the problem I am facing with Windows being as slow as a lazy turtle

Will reinstalling windows solve anything?

I am at a complete loss at what to do. Windows automatic repair has failed me as well. My next hope is the disk repair software will save me. Also hopefully the steps on this guide: http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html will be able to make a difference.


Any help is gladly appreciated. My hardware is about 3 years old.

My dxdiag.txt file can be seen on the link below. If you wish to see any logs or have any ideas that could help me, please do comment.

http://s000.tinyupload.com/index.php?file_id=31705294395389533823
 
Solution
When you finish your scan on the black caviar, disconnect it's SATA and reboot. It shouldn't be slowing down your SSD, but if it is then the easy fix is to just replace it.

Cznielsen

Reputable
Jun 1, 2014
3
0
4,510
Thank you for your answers!


Unplugging the Black Caviar HDD seems to have fixed the issue completely!


Now, is there a way to repair my drive or do I have to send it back? If not, what is the easiest way to salvage my data? (I have 1 TB of used space, many important documents and such).
 

BlackPseudicide

Honorable
Feb 5, 2013
200
1
10,860

It's likely that you'll have to pay to get your data recovered. You can look through these two guides for help recovering it yourself -http://www.popularmechanics.com/technology/how-to/tips/4294038 -http://lifehacker.com/5982339/diy-data-recovery-tricks-for-when-your-hard-drive-goes-belly-up