Hello everyone; I am trying to figure out why I keep getting blue screen errors when gaming. The problem happens periodically. I can use my computer for a week with no problems, and then the blue screen will occur randomly.
Windows created a minidump when it went to the blue screen. Here are the contents of the minidump via BlueScreenView and the Windows Debugger 64:
BlueScreenView gives me this readout:
060114-5078-01.dmp 6/1/2014 5:13:44 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000001 00000000`00000002 00000000`00000001 ffffd000`96c13400 ntoskrnl.exe ntoskrnl.exe+153fa0 x64 ntoskrnl.exe+153fa0 C:\Windows\Minidump\060114-5078-01.dmp 4 15 9600 279,784 6/1/2014 5:14:10 PM
I have also used the Windows Debugger program, and it gives me this readout:
*******************************************************************************
Bugcheck Analysis
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {1, 2, 1, ffffd00096c13400}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23a )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
Bugcheck Analysis
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: ffffd00096c13400, address which referenced memory
Debugging Details:
------------------
WORKER_ROUTINE:
+8fc66a30d73c
00000000`00000001 ?? ???
WORK_ITEM: ffffd00096c13400
CURRENT_IRQL: 2
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
TRAP_FRAME: ffffd000975cef00 -- (.trap 0xffffd000975cef00)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=ffffd00096c13400 rsp=ffffd000975cf098 rbp=ffffe0018546cc90
r8=0000000000000000 r9=0000000000000007 r10=0000000000000000
r11=fffff801f38744db r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
ffffd000`96c13400 0022 add byte ptr [rdx],ah ds:00000000`00000001=??
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff801d37ebae9 to fffff801d37dffa0
STACK_TEXT:
ffffd000`975cedb8 fffff801`d37ebae9 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffd000`975cedc0 fffff801`d37ea33a : 00000000`00000001 00000000`00000000 00000000`00000000 ffffd000`975cef00 : nt!KiBugCheckDispatch+0x69
ffffd000`975cef00 ffffd000`96c13400 : 00000000`00000000 ffffe001`8546cc90 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
ffffd000`975cf098 00000000`00000000 : ffffe001`8546cc90 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffd000`96c13400
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiPageFault+23a
fffff801`d37ea33a 440f20c0 mov rax,cr8
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiPageFault+23a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 53388e13
IMAGE_VERSION: 6.3.9600.17085
BUCKET_ID_FUNC_OFFSET: 23a
FAILURE_BUCKET_ID: AV_nt!KiPageFault
BUCKET_ID: AV_nt!KiPageFault
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:av_nt!kipagefault
FAILURE_ID_HASH: {ec3e2762-48ae-ffe9-5b16-fbcb853e8320}
Followup: MachineOwner
---------
This installation of Windows 8.1 is new as I just installed an SSD in my computer about a month ago. The computer operates fine except for the occasional blue screen when I'm playing games on the computer. For system specifications, I am using Windows 8.1 on a 120 GB Kingston V300 SSD, a 500 GB 7200 RPM Seagate HDD, an MSI R9 270 GPU, AMD A10 5800K CPU, 8 GB of Crucial 1866 MHz RAM, a Corsair 500 W PSU, and an ASRock motherboard. The problem occurs whether I am overclocking or not, and since I am encountering this issue, I am not overclocking at the moment. I do use MSI Afterburner to better control the fan as my GPU likes to keep the card at 80° C, but again, the blue screen has happened when I haven't manually controlled the GPU fan as well. The system is not overheating as I monitor the temperatures using HWMonitor and all the temperatures are normal.
As far as troubleshooting goes, I have run memtest86+ with 8 passes and no errors were found. Windows is also reporting no errors on my SSD and HDD when I scan them. I have tested the system with FurMark and prime95 and encountered no problems. I am using the latest graphics card drivers from AMD for my R9 270 and according to Windows Update, Windows is up to date. I have completed a Systems File Checker scan (sfc /scannow) and didn't encounter any problems. As far as chipset, BIOS, and motherboard drivers, I have the latest ones from my motherboard manufacturer's website. I have run a virus scan using Windows Defender and no threats were found. I'm pretty much at a loss as to what is causing this problem. Any help you can provide is appreciated. Thank you!
(I edited the post to hopefully make things more clear and to provide more information).
Windows created a minidump when it went to the blue screen. Here are the contents of the minidump via BlueScreenView and the Windows Debugger 64:
BlueScreenView gives me this readout:
060114-5078-01.dmp 6/1/2014 5:13:44 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000001 00000000`00000002 00000000`00000001 ffffd000`96c13400 ntoskrnl.exe ntoskrnl.exe+153fa0 x64 ntoskrnl.exe+153fa0 C:\Windows\Minidump\060114-5078-01.dmp 4 15 9600 279,784 6/1/2014 5:14:10 PM
I have also used the Windows Debugger program, and it gives me this readout:
*******************************************************************************
Bugcheck Analysis
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {1, 2, 1, ffffd00096c13400}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23a )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
Bugcheck Analysis
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: ffffd00096c13400, address which referenced memory
Debugging Details:
------------------
WORKER_ROUTINE:
+8fc66a30d73c
00000000`00000001 ?? ???
WORK_ITEM: ffffd00096c13400
CURRENT_IRQL: 2
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
TRAP_FRAME: ffffd000975cef00 -- (.trap 0xffffd000975cef00)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=ffffd00096c13400 rsp=ffffd000975cf098 rbp=ffffe0018546cc90
r8=0000000000000000 r9=0000000000000007 r10=0000000000000000
r11=fffff801f38744db r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
ffffd000`96c13400 0022 add byte ptr [rdx],ah ds:00000000`00000001=??
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff801d37ebae9 to fffff801d37dffa0
STACK_TEXT:
ffffd000`975cedb8 fffff801`d37ebae9 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffd000`975cedc0 fffff801`d37ea33a : 00000000`00000001 00000000`00000000 00000000`00000000 ffffd000`975cef00 : nt!KiBugCheckDispatch+0x69
ffffd000`975cef00 ffffd000`96c13400 : 00000000`00000000 ffffe001`8546cc90 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
ffffd000`975cf098 00000000`00000000 : ffffe001`8546cc90 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffd000`96c13400
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiPageFault+23a
fffff801`d37ea33a 440f20c0 mov rax,cr8
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiPageFault+23a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 53388e13
IMAGE_VERSION: 6.3.9600.17085
BUCKET_ID_FUNC_OFFSET: 23a
FAILURE_BUCKET_ID: AV_nt!KiPageFault
BUCKET_ID: AV_nt!KiPageFault
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:av_nt!kipagefault
FAILURE_ID_HASH: {ec3e2762-48ae-ffe9-5b16-fbcb853e8320}
Followup: MachineOwner
---------
This installation of Windows 8.1 is new as I just installed an SSD in my computer about a month ago. The computer operates fine except for the occasional blue screen when I'm playing games on the computer. For system specifications, I am using Windows 8.1 on a 120 GB Kingston V300 SSD, a 500 GB 7200 RPM Seagate HDD, an MSI R9 270 GPU, AMD A10 5800K CPU, 8 GB of Crucial 1866 MHz RAM, a Corsair 500 W PSU, and an ASRock motherboard. The problem occurs whether I am overclocking or not, and since I am encountering this issue, I am not overclocking at the moment. I do use MSI Afterburner to better control the fan as my GPU likes to keep the card at 80° C, but again, the blue screen has happened when I haven't manually controlled the GPU fan as well. The system is not overheating as I monitor the temperatures using HWMonitor and all the temperatures are normal.
As far as troubleshooting goes, I have run memtest86+ with 8 passes and no errors were found. Windows is also reporting no errors on my SSD and HDD when I scan them. I have tested the system with FurMark and prime95 and encountered no problems. I am using the latest graphics card drivers from AMD for my R9 270 and according to Windows Update, Windows is up to date. I have completed a Systems File Checker scan (sfc /scannow) and didn't encounter any problems. As far as chipset, BIOS, and motherboard drivers, I have the latest ones from my motherboard manufacturer's website. I have run a virus scan using Windows Defender and no threats were found. I'm pretty much at a loss as to what is causing this problem. Any help you can provide is appreciated. Thank you!
(I edited the post to hopefully make things more clear and to provide more information).