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Does Asus offer refunds?

Tags:
  • Asus
  • Support
  • Desktops
  • Hardware Problem
Last response: in Technologies
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June 2, 2014 6:14:47 AM

I just got a Asus CM1745 Desktop for a good 800 USD because my 3 years old laptop broke.Of course,once you get it back,setting programs up and of course get your game up! I found a hardware problem and called Asus to sent a technician because my country is pretty small(And i mean North to South in an hour).So Asus was kind but did not really did what i was looking for,they just reinstalled the VGA. And because i did troubleshooting myself,i knew it was with the hardware. So after several calls,Asus gave up with their troubleshooting and sent a technician to get back to me and help me install a graphics card(I of course know how to do it).So the technician did not answer nor contact me back after a week of waiting and i do not bother about calling back again because i called well over 10 times and have waited 6 months. So...does Asus offer refunds on their Desktop or is the only way to do it is with Lemon Law? I do know that my country has it own Lemon Law Policy. Anyways my question is do i have to go back to the retail store and ask? then contact to get a full refund because i heard that if i Asus had not fixed the computer in a reasonable time, i could use the Lemon Law Policy on my desktop.Help is greatly appreciated!

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