My keyboard and mouse isn't working on the start of windows

What can i do? My mouse and keyboard isn't working at the opening of windows (where i login and everything) and i've already try replacing the mouse and keyboards, yet it did not solve the issue.

-i try to reinstall windows 7 (didn't work)
-However i was able to open safe mode to change some settings, and still doesn't work.
-already try using other USB ports and yet nothing tend to happen

Note that: i was able to use my keyboard on BIO's but when it continues to the next screen (windows) it disconnects or turns off.
Also i would be happy to share the list of component, only if you guys really need it.
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More about keyboard mouse working start windows
  1. make sure you have installed the USB drivers from the manufacture, might have to try to do this from safe mode, and be sure they are not plugged into USB 3 ports. For some reason some keyboards and mice wont work proper in USB 3 ports.
  2. Okay did that, but i went to the manufacture online web -site to install the USB drivers, i could not install anything while in safe mode.
  3. Try a completely different keyboard and mouse. Not the same make and brand. Could be a driver issue.
  4. nothing.....
  5. I also want to add that, when i'm on BIOS looking at the USB 2.0 connection, it says it's empty while the mouse and keyboard is connected and on.
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