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Restoring the BIOS to factory settings?

I have an Asus M5A97 R 2.0 motherboard, and recently for some unknown reason I've been having troubles with the USB ports. It started about a week ago, my Wireless USB Adapter which was plugged into my rear USB 3.0 port wouldn't work when I started up my PC, I'd have to plug it out and back in several times before anything would happen. Now the 2 USB 2.0 ports and the USB 3.0 port on the front of my case don't work at all, anything I plug in is regarded as "unrecognised". I tried downloading the latest USB drivers from Asus except they wont install, I extracted them and ran the setup.exe but nothing happened. I'd like to completely reset the BIOS and reinstall all the drivers again, however I have no idea what effects this might have as this is my first PC build, will I lose any recently installed programs? Will I need to install the drivers for my GPU again? Is resetting the BIOS harmful in anyway?
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  1. AesisVanex said:
    I have an Asus M5A97 R 2.0 motherboard, and recently for some unknown reason I've been having troubles with the USB ports. It started about a week ago, my Wireless USB Adapter which was plugged into my rear USB 3.0 port wouldn't work when I started up my PC, I'd have to plug it out and back in several times before anything would happen. Now the 2 USB 2.0 ports and the USB 3.0 port on the front of my case don't work at all, anything I plug in is regarded as "unrecognised". I tried downloading the latest USB drivers from Asus except they wont install, I extracted them and ran the setup.exe but nothing happened. I'd like to completely reset the BIOS and reinstall all the drivers again, however I have no idea what effects this might have as this is my first PC build, will I lose any recently installed programs? Will I need to install the drivers for my GPU again? Is resetting the BIOS harmful in anyway?


    Resetting the BIOS is very straightforward and unlikely to cause any harm when done correctly. Only thing, after reset you will need to reconfigure your BIOS. So to reset there are 3 methods you can use:
    1) Go to BIOS and look for 'reset to default' or something similar, usually on the last tab or when you click exit
    2) You can also reset by using the CLEAR CMOS jumper on the motherboard. Refer to your m/b manual for specifics but generally, look for pins labelled CMOS CLR and move the jumper over the two pins that currently aren't covered by the jumper--- your manual will help you.
    3) You can also reset BIOS by removing the CMOS battery. Just remove the battery, then press the power button on your case to drain remaining charge, wait 2-3 minutes then reinsert battery. This should reset BIOS.


    Nevertheless, despite telling you all this, I don't feel BIOS is the problem. I had similar issues in the past and it was simply a Windows problem. Firstly, when you insert the USB device, go to device manager and check if it appears. If not it could be a physical hardware problem or BIOS. However, if it does appear but has some symbol or icon, tell me what it is. In my case, the only way to solve was to reinstall the OS or repair it. (Reinstall is easier). Don;t worry, you won't need a new product key for windows, you can reuse it when you reinstall. Make sure you copy all data as you will need to wipe clean your drive. You will need to reinstall ALL drivers, but this is a very simple and quick process.

    Hope this helps!
  2. tambeshakunt said:
    AesisVanex said:
    I have an Asus M5A97 R 2.0 motherboard, and recently for some unknown reason I've been having troubles with the USB ports. It started about a week ago, my Wireless USB Adapter which was plugged into my rear USB 3.0 port wouldn't work when I started up my PC, I'd have to plug it out and back in several times before anything would happen. Now the 2 USB 2.0 ports and the USB 3.0 port on the front of my case don't work at all, anything I plug in is regarded as "unrecognised". I tried downloading the latest USB drivers from Asus except they wont install, I extracted them and ran the setup.exe but nothing happened. I'd like to completely reset the BIOS and reinstall all the drivers again, however I have no idea what effects this might have as this is my first PC build, will I lose any recently installed programs? Will I need to install the drivers for my GPU again? Is resetting the BIOS harmful in anyway?


    Resetting the BIOS is very straightforward and unlikely to cause any harm when done correctly. Only thing, after reset you will need to reconfigure your BIOS. So to reset there are 3 methods you can use:
    1) Go to BIOS and look for 'reset to default' or something similar, usually on the last tab or when you click exit
    2) You can also reset by using the CLEAR CMOS jumper on the motherboard. Refer to your m/b manual for specifics but generally, look for pins labelled CMOS CLR and move the jumper over the two pins that currently aren't covered by the jumper--- your manual will help you.
    3) You can also reset BIOS by removing the CMOS battery. Just remove the battery, then press the power button on your case to drain remaining charge, wait 2-3 minutes then reinsert battery. This should reset BIOS.


    Nevertheless, despite telling you all this, I don't feel BIOS is the problem. I had similar issues in the past and it was simply a Windows problem. Firstly, when you insert the USB device, go to device manager and check if it appears. If not it could be a physical hardware problem or BIOS. However, if it does appear but has some symbol or icon, tell me what it is. In my case, the only way to solve was to reinstall the OS or repair it. (Reinstall is easier). Don;t worry, you won't need a new product key for windows, you can reuse it when you reinstall. Make sure you copy all data as you will need to wipe clean your drive. You will need to reinstall ALL drivers, but this is a very simple and quick process.

    Hope this helps!


    I appreciate the response very much. I tried plugging in my Windows phone via the USB cable and this is what I get. The error sound keeps happening as long as I have it plugged in also.
  3. AesisVanex said:
    tambeshakunt said:
    AesisVanex said:
    I have an Asus M5A97 R 2.0 motherboard, and recently for some unknown reason I've been having troubles with the USB ports. It started about a week ago, my Wireless USB Adapter which was plugged into my rear USB 3.0 port wouldn't work when I started up my PC, I'd have to plug it out and back in several times before anything would happen. Now the 2 USB 2.0 ports and the USB 3.0 port on the front of my case don't work at all, anything I plug in is regarded as "unrecognised". I tried downloading the latest USB drivers from Asus except they wont install, I extracted them and ran the setup.exe but nothing happened. I'd like to completely reset the BIOS and reinstall all the drivers again, however I have no idea what effects this might have as this is my first PC build, will I lose any recently installed programs? Will I need to install the drivers for my GPU again? Is resetting the BIOS harmful in anyway?


    Resetting the BIOS is very straightforward and unlikely to cause any harm when done correctly. Only thing, after reset you will need to reconfigure your BIOS. So to reset there are 3 methods you can use:
    1) Go to BIOS and look for 'reset to default' or something similar, usually on the last tab or when you click exit
    2) You can also reset by using the CLEAR CMOS jumper on the motherboard. Refer to your m/b manual for specifics but generally, look for pins labelled CMOS CLR and move the jumper over the two pins that currently aren't covered by the jumper--- your manual will help you.
    3) You can also reset BIOS by removing the CMOS battery. Just remove the battery, then press the power button on your case to drain remaining charge, wait 2-3 minutes then reinsert battery. This should reset BIOS.


    Nevertheless, despite telling you all this, I don't feel BIOS is the problem. I had similar issues in the past and it was simply a Windows problem. Firstly, when you insert the USB device, go to device manager and check if it appears. If not it could be a physical hardware problem or BIOS. However, if it does appear but has some symbol or icon, tell me what it is. In my case, the only way to solve was to reinstall the OS or repair it. (Reinstall is easier). Don;t worry, you won't need a new product key for windows, you can reuse it when you reinstall. Make sure you copy all data as you will need to wipe clean your drive. You will need to reinstall ALL drivers, but this is a very simple and quick process.

    Hope this helps!


    I appreciate the response very much. I tried plugging in my Windows phone via the USB cable and this is what I get. The error sound keeps happening as long as I have it plugged in also.



    Could you please upload a device manager screenshot?

    Heres how to get to device manager---
    Start> Type run > Type mmc devmgmt.msc into run > Device manager should open > Plug in usb device
  4. tambeshakunt said:
    AesisVanex said:
    tambeshakunt said:
    AesisVanex said:
    I have an Asus M5A97 R 2.0 motherboard, and recently for some unknown reason I've been having troubles with the USB ports. It started about a week ago, my Wireless USB Adapter which was plugged into my rear USB 3.0 port wouldn't work when I started up my PC, I'd have to plug it out and back in several times before anything would happen. Now the 2 USB 2.0 ports and the USB 3.0 port on the front of my case don't work at all, anything I plug in is regarded as "unrecognised". I tried downloading the latest USB drivers from Asus except they wont install, I extracted them and ran the setup.exe but nothing happened. I'd like to completely reset the BIOS and reinstall all the drivers again, however I have no idea what effects this might have as this is my first PC build, will I lose any recently installed programs? Will I need to install the drivers for my GPU again? Is resetting the BIOS harmful in anyway?


    Resetting the BIOS is very straightforward and unlikely to cause any harm when done correctly. Only thing, after reset you will need to reconfigure your BIOS. So to reset there are 3 methods you can use:
    1) Go to BIOS and look for 'reset to default' or something similar, usually on the last tab or when you click exit
    2) You can also reset by using the CLEAR CMOS jumper on the motherboard. Refer to your m/b manual for specifics but generally, look for pins labelled CMOS CLR and move the jumper over the two pins that currently aren't covered by the jumper--- your manual will help you.
    3) You can also reset BIOS by removing the CMOS battery. Just remove the battery, then press the power button on your case to drain remaining charge, wait 2-3 minutes then reinsert battery. This should reset BIOS.


    Nevertheless, despite telling you all this, I don't feel BIOS is the problem. I had similar issues in the past and it was simply a Windows problem. Firstly, when you insert the USB device, go to device manager and check if it appears. If not it could be a physical hardware problem or BIOS. However, if it does appear but has some symbol or icon, tell me what it is. In my case, the only way to solve was to reinstall the OS or repair it. (Reinstall is easier). Don;t worry, you won't need a new product key for windows, you can reuse it when you reinstall. Make sure you copy all data as you will need to wipe clean your drive. You will need to reinstall ALL drivers, but this is a very simple and quick process.

    Hope this helps!


    I appreciate the response very much. I tried plugging in my Windows phone via the USB cable and this is what I get. The error sound keeps happening as long as I have it plugged in also.



    Could you please upload a device manager screenshot?

    Heres how to get to device manager---
    Start> Type run > Type mmc devmgmt.msc into run > Device manager should open > Plug in usb device


    My bad, sorry. The device manager keeps refreshing every second or so, with the 'unknown device' missing every second refresh, and like I said before, the sound that plays when you suddenly eject something also happens.

  5. Have you tried right clicking the device and uninstalling / disabling then restarting the computer and re-enabling it?
  6. tambeshakunt said:
    Have you tried right clicking the device and uninstalling / disabling then restarting the computer and re-enabling it?


    I just tried that and it told me it couldn't be installed properly.
  7. Best answer
    AesisVanex said:
    tambeshakunt said:
    Have you tried right clicking the device and uninstalling / disabling then restarting the computer and re-enabling it?


    I just tried that and it told me it couldn't be installed properly.


    Tbh, there's not much I can say because these kind of Windows problems really need a lot of time and effort. I would say, just reinstall Windows, its a quicker, guaranteed and pretty straightforward solution. Let me know if you need any help with Windows Reinstall.
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