Hard drive issues

Lazmarr · Jun 3, 2014

Ok so I am experiencing some issues with my hard drive. Booting up and logging into windows 8.1 is no problem however when I am in Windows the problems start to occur.
The problems I experience are system hangs and long loading times which I think ate too do with the Hdd.

The active time stays at 100% for ages right now it's been there for 10-15 mins. The average response time has been over 60000ms.
I'm just not sure what to do.

Edit: if image does not work here is the link task manager picture

scout_03 · Jun 3, 2014

test this hdd with the maker tool .

trekzone · Jun 3, 2014

Hi,

You may try running chkdsk /r and sfc /scannow in your system to check file system errors and system file errors.

Lazmarr · Jun 3, 2014

scout_03 :

trekzone :

Marvin564 :

I am system admin, but the checks do not complete SeaTools installation also does not complete as it gets stuck. I am really unsure of what else I can do now.

scout_03 · Jun 3, 2014

this look like this drive in is real trouble if you have a external drive case that plug in a computer in the usb i would try to test the drive in or at least save all the data i could .

Lazmarr · Jun 4, 2014

scout_03 :

I do have an external cage however unfortunately I cannot do that, as this drive is my main drive and has the OS installed and it is 1.81TB, the largest drive I own.
I did manage to get the SeaTools installed and ran a SMART Check - Pass, Short Generic - Pass and Short Dive Self Test which resulted in a FAIL; which I immediately bought an SSD. I was suggested to perform a SeaTools for DOS or to send the drive away for replacement, which would you suggest to do?

scout_03 · Jun 4, 2014

if it fail the the short test you should have some king of number that tell this and if the hdd still under warranty ask for a rma with that code .

Lazmarr · Jun 4, 2014

scout_03 :

Last question, when I RMA the drive will they be able to transfer my data to the new drive or will they just send off a new drive to me?
Thank you so much by the way

scout_03 · Jun 4, 2014

i know wd have a express exchange system then send you the drive you use there software to copy old drive to new one and send the defective on back you will have to check on the seagate link for this but they have a transfer software on the site .

Search

Hard drive issues

Lazmarr

Distinguished

scout_03

Titan

trekzone

Honorable

Lazmarr

Distinguished

scout_03

Titan

Lazmarr

Distinguished

scout_03

Titan

Lazmarr

Distinguished

scout_03

Titan

TRENDING THREADS

Latest posts

Moderators online

Share this page