W7 pc freezes, Ctrl-alt-del to unfreeze

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brian_ga

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Jun 3, 2014
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I have a W7 Pro desktop unit connected to a windows domain. On this specific desktop, the cursor will lock (no mouse clicks works) although the directional movement works. I have to hit Ctrl-alt-del , choose task manager and then when Task Manager shows, the mouse and keyboard will work. I do not see any error messages in the Windows Event Application and System logs. I ran the W7 Memory Diagnostic Tool and it found no errors.There is nothing highlighted in Device Manager. I see the same problem ( only not as often) in Safe Mode with Networking. There is a wireless mouse and keyboard. Any ideas what to check?
Thanks, Brian
 
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brian_ga

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Jun 3, 2014
3
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4,510
Scout_03- Is it the wireless mouse and keyboard that you are talking about? They do have new batteries but I have not removed and reinstalled. I'll try that.
litonkrl - I am trying to avoid a reload of W7 due to the volume of data.
Thanks to you both.
 
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brian_ga

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Jun 3, 2014
3
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4,510
I downloaded and installed the Logitech Setpoint application that corresponds to the Logitech Kb and mouse I have. Seems to come with different drivers rather than the MS os provided ones. Seems to have resolved the issue.
 
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