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W7 pc freezes, Ctrl-alt-del to unfreeze

Last response: in Windows 7
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June 3, 2014 8:21:23 PM

I have a W7 Pro desktop unit connected to a windows domain. On this specific desktop, the cursor will lock (no mouse clicks works) although the directional movement works. I have to hit Ctrl-alt-del , choose task manager and then when Task Manager shows, the mouse and keyboard will work. I do not see any error messages in the Windows Event Application and System logs. I ran the W7 Memory Diagnostic Tool and it found no errors.There is nothing highlighted in Device Manager. I see the same problem ( only not as often) in Safe Mode with Networking. There is a wireless mouse and keyboard. Any ideas what to check?
Thanks, Brian
a b $ Windows 7
June 3, 2014 9:02:27 PM

did you try with new battery and if that does not work uninstall it and let windows install it again .
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June 3, 2014 10:12:13 PM

Before 3 months I was fetch same of the problem.
Than I re install W7 and it works now.
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June 4, 2014 8:52:04 AM

Scout_03- Is it the wireless mouse and keyboard that you are talking about? They do have new batteries but I have not removed and reinstalled. I'll try that.
litonkrl - I am trying to avoid a reload of W7 due to the volume of data.
Thanks to you both.
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June 6, 2014 11:20:05 AM

I downloaded and installed the Logitech Setpoint application that corresponds to the Logitech Kb and mouse I have. Seems to come with different drivers rather than the MS os provided ones. Seems to have resolved the issue.
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a b $ Windows 7
June 6, 2014 8:50:34 PM

they where using the generic one and that could have made conflict with them and the os .
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